Orders and Purchasing
Gabb gives you three options for placing an order:
- Purchase on gabb.com: Place your order from gabb.com; Gabb delivers your order
- Purchase on gabb.com using Buy with Prime: Place your order on gabb.com & select Buy with Prime; Amazon delivers your order
- Purchase directly from an online marketplace like Amazon or Walmart: Place your order with a marketplace; the marketplace delivers your order
Purchase a new Gabb device on gabb.com
- Log in to your Gabb account →
- Select View Details next to the device you want to upgrade.
- Select Upgrade Device in the Device Information section.
- Select the new device you want, then follow the prompts to finish your order.
- Log in to your Gabb account →
- Select Add A New Line.
- Select the new device you want, then follow the prompts to finish your order.
- Log in to your Gabb account →
- Select View Details next to the device you need to replace.
- Select Replace Device in the Device Information section.
- Select the reason why you need to replace your device, then follow the prompts to finish your order.
After you receive your device, go to www.gabb.com/activate to activate it.
Purchase a device on gabb.com using Buy with Prime
When you place an order on gabb.com, you have the option of using Buy with Prime to get your device delivered by Amazon. This way you can take advantage of benefits like free Prime shipping & easy returns.
You’ll log in to your Amazon account during the checkout process on gabb.com. If you order multiple devices, they may ship in separate packages.
When you choose to Buy with Prime on the Gabb website, we’ll handle all of the billing & activation, but Amazon handles shipping & returns.
Here’s how to place your Buy with Prime order from gabb.com:
- Add a new, upgrade, or replacement device to your cart, then click Checkout.
- During checkout, click the link to log in to your Amazon Prime account.
- Select your payment & shipping method, then click Review Order.
- Review your order details, then click Place Order. Amazon will ship your device with free Prime shipping.
Check out our Buy with Prime FAQs here →
Cancel or return a Buy with Prime order
Gabb does not handle cancelations or returns for Buy with Prime orders. If you want to cancel or return your Gabb device that you bought using Buy with Prime, you’ll need to log in to Amazon and start the cancelation or return process from your Buy with Prime orders section.
Returns
Returns for Buy with Prime orders must be made within 30 days. Returns made within 30 days of purchase will not be charged a restocking fee. If you return your Buy with Prime device outside of the 30-day window, you may have to pay a restocking fee.
Cancelations
When you cancel a Buy with Prime order, Amazon will process the return, but Gabb will process your refund. After you send your device back, please email a screenshot saying your return was initiated to support@gabb.com so that we can process your refund.
Purchase a new Gabb device from an online marketplace retailer (Amazon, Walmart, etc.)
Gabb sells Phones & Watches in various online retailers including Amazon & Walmart. Purchase your Gabb device directly from Gabb’s store on these marketplaces.
Log in to your account on the retailer’s website and follow their process to cancel an order. If you are unable to cancel the order, you can return your device through them after you receive it.
In order to return a device ordered from a marketplace, you must log in to your account with the marketplace and follow their process for a return.
If you activated the Gabb device you must contact us to cancel your Gabb service plan billing. Please email our billing department at billing@gabb.com.
Track an order
- Orders from gabb.com: When you place an order with Gabb through gabb.com (not Amazon, Walmart, etc.) we’ll send you an order confirmation email.
- When your order ships, we’ll send another email with a tracking number and the expected delivery time frame. Click on the tracking number link in your shipment confirmation email to track your package.
- When your order ships, we’ll send another email with a tracking number and the expected delivery time frame. Click on the tracking number link in your shipment confirmation email to track your package.
- Orders using Buy with Prime on gabb.com: The easiest way to track your order is through your Amazon account:
- Check the Buy with Prime Orders tab right next to your regular Your Orders tab. Here you can track your package, cancel an order, start returns, and contact Amazon Customer Support from the Buy with Prime tab.
- Orders will appear in the Buy with Prime tab within 15 minutes of placing your order. You can also check your order status by clicking the link in the confirmation email Amazon sent when you placed your order.
- Orders placed through a marketplace: Track your order through your account with the marketplace you ordered from. You’ll also need to contact them if you want to cancel or return your order.
If you ordered at gabb.com and selected to have part of your order placed through Amazon/Buy with Prime, the Prime items in your order will ship separately from the items shipped by Gabb. These orders may be delivered at different times.
Cancel an order
Cancel an order placed on gabb.com
You can cancel your Gabb order placed on gabb.com within six hours of placing it. Here’s how to cancel your order:
- Log in to your Gabb account →
- Select Your Orders from the left-hand menu.
- Select View/Manage Order.
- Select Cancel Order.
If the Cancel Order button is grayed out, you won’t be able to cancel your order. Contact Gabb Support for assistance with canceling your order.
Cancel an order placed with a marketplace or Buy with Prime
If your order hasn’t shipped yet, you can cancel your order from your marketplace account (a link to this is included in your order confirmation email from the marketplace you ordered from). These orders are not canceled with or returned to Gabb.
Lost, delayed, or stolen orders
If your order is lost or delayed by more than two business days after the expected delivery date, and the tracking number does not state “in transit” or “received”, please contact Gabb Support.
If you didn’t receive your package more than two days after the expected delivery date, but it was marked as delivered by the mail carrier, the process for getting a replacement depends on whether or not you purchased shipping insurance when you placed your order.
- Purchased shipping insurance: We’ll send you a free replacement device. Contact Gabb Support so we can process your replacement order.
- Did not purchase shipping insurance: Unfortunately, your lost package is not covered if you did not purchase shipping insurance. You’ll need to order a replacement device online from your Gabb account and select Replace Device.
Ordering FAQs
You may be eligible for a free or discounted upgrade, depending on the status of your current contract, & what new contract you select.
Learn more about the Gabb Upgrade Program
The delivery time frame depends on the shipping method that you selected. Check your order confirmation email to see your shipping method and expected delivery time frame.
If you didn’t receive a shipping confirmation email, contact Gabb Support.
Although you can’t add items to an order after you place it, if you placed your order less than six hours ago, you can cancel your order and place a new one; OR place an additional order.
If it’s been more than six hours since you placed your order, you’ll have to place a second order for the correct items.
After you cancel your order, we’ll process a refund back to your payment method. You’ll receive your refund in 7-14 business days, depending on your bank.
This depends on where you ordered your Gabb device from.
- Gabb.com: For new line orders, the device activates when it ships
- Online marketplace (Amazon, Walmart, etc.): Can be activated at any time by visiting gabb.com/activate
There are a few reasons why your promo code may not be working:
- You’re trying to enter more than one promo code. You can only use one promo code on your order.
- Your promo code may not apply to your order. For example:
- Your promo code is for a new line and you’re trying to order an upgrade for an existing line.
- Your promo code is for a specific device that is not included in your order.
- The promo code has expired.
If you are only using one promo code, it is for the applicable device & order type, the code has an expiration date that has not yet passed, and your code is not working, contact Gabb Support.
Sometimes there is a lot of traffic on our website, which can cause it to temporarily be slower. Try the following:
- Let the cart load for five minutes without touching it. If it doesn’t load, refresh the page. Don’t worry, your order won’t be processed twice. Look for an order confirmation email from us. If you don’t receive one after 15 minutes this means the order did not go through. Try placing your order again.
- Open an Incognito window in the browser on your computer and try your order again. Here’s how to open an Incognito window in your browser
Still need help with your order? Contact Gabb Support.
Yes, Gabb offers a warranty for additional device protection. You can also purchase shipping insurance when you place your order.
Learn more about the Gabb Warranty
