Gabb’s Buy with Prime FAQ

Buy with Prime allows you to use the Buy with Prime button on Gabb’s website to order your Gabb device through your personal Amazon account and receive Amazon shipping guarantees. Gabb plans and warranties are selected at the time of purchase. The device will then be shipped by Amazon and once received, can be activated with Gabb directly at gabb.com/activate.

Buy with Prime allows US-based Amazon Prime members to shop directly from participating online stores with the trusted experience that you expect from Amazon: fast, free delivery, a seamless checkout, and easy returns.

When you shop on gabb.com, using Buy with Prime allows you to have your device shipped through Amazon Prime and to take advantage of Prime benefits like free shipping and easy returns.

By signing in to Amazon Prime at checkout, you can pre-populate details on the checkout page. You receive an order confirmation email after placing your order, and then a shipping confirmation email with a link for tracking when the order is shipped. If you aren’t an Amazon Prime member, you can sign up and start your free 30-day trial today.

You can find the status of your Amazon order in one of two places:

Your Amazon Account: The easiest way is to check your Amazon account. There’s a “Buy with Prime Orders” tab right next to your regular “Your Orders” tab. You can track, cancel orders, start returns, and even contact customer support all from there. Orders are visible here within 10-15 minutes after an order is placed.

Your Email: You should also have received an order confirmation email when you placed your order. That email has a link that takes you directly to the order details page where you can see the status.

Buy with Prime orders will all ship separately in different boxes from Amazon. They also may deliver at different times, and only the latest shipping time will be shown in your confirmation email. Please note that individual tracking can be found for each item in the “Buy with Prime Orders” tab right next to your regular “Your Orders” tab.

Yes, you must be a Prime member to purchase Gabb products using Buy with Prime.

When you decide to purchase a product offering Buy with Prime on a brand’s ecommerce site, you’re prompted to sign in to your Amazon account. After your Prime membership is verified, your order is processed using your preferred payment, and shipping information stored in your Amazon account.

Yes, Buy with Prime offers the fast, free delivery, easy returns, and seamless checkout that Prime members love.

No, Buy with Prime orders can only be placed and shipped to addresses within the contiguous US, Alaska, Hawaii, and Puerto Rico.

Select an eligible Gabb product and sign into Prime on the checkout page. Apply the coupon code at checkout and the discounted amount is deducted from the order total.

No, Amazon.com Gift Cards and promotional discounts can’t be used as a payment method to place an order using Buy with Prime. Amazon.com Gift Cards can only be used to purchase eligible goods and services on Amazon.com and certain related sites as detailed in the Amazon.com Gift Card Terms and Conditions.

No, Buy with Prime doesn’t support subscriptions.

You can check your order status by clicking on the link in the order confirmation email that we send, which directs you to your Amazon order page.

After you place an order using Buy with Prime, you can initiate an order cancellation from the Amazon order detail page if it hasn’t already shipped. The link to the Amazon order detail page is included in your Gabb order confirmation email.

If the cancellation is successful, you can expect to receive your refund within 3-5 business days after the cancellation is confirmed.

Most Buy with Prime orders arrive on time, but orders can sometimes show up after the estimated delivery date. Possible reasons for late delivery include:

• Incorrect address
• Missing apartment, building, floor, or unit number
• Severe weather conditions
• Other carrier-related delays

If you don’t receive your order in the estimated time frame, we recommend that you:

• Wait 48 hours to allow for unexpected delays.
• Confirm the correct shipping address in your order details.
• Check the status of your order on the order details page by clicking on the link in your order confirmation email or in your Amazon account.
• Check the status of your package with the tracking link included in your shipping confirmation email.

If you confirmed your shipping address and the order status and you still haven’t received your order after 48 hours, please contact customer service using the link on the order detail page.

For questions about your order, go to the order details page using the link in your confirmation email.