Welcome to Gabb

Comments

• Kelly Y Oct 05, 2022 03:17 PM

  Mr Dalby, You look like a nice man. I'm hoping you will hear and appreciate my story of my experience with gabb. I'm an older woman with a teenage son. For the first year or so, he really enjoyed his gabb phone. We had the protection plan, and his phone cracked. He didn't want to replace it because he didn't want to lose all of his info and music, and it was still working. Some time later, the phone stopped working. I was thinking of reactivating his account, so I contact gabb and asked if he could get a replacement phone, since it broke while still under the protection plan, and they said I could, for $35 and I'd have to reactivate it first. A few months later, I contacted gabb again and said I wanted to reactivate it. I told them I wanted the same plan as before, $25 per month for unlimited talk/text, and no internet, plus the protection plan. The person I spoke to in chat told me it would still be $30 per month, as before. I was surprised to my credit card bill because they actually charged me $37, which they explained was due to taxes. Plus, they charged $40 for the replacement phone. My son just got his first job as a grocery bagger, and has agreed to pay the $30 per month. But, now, with taxes, it's almost $40 and he can't afford that. I called gabb to see about a contract plan, and with taxes, it's still almost $35 per month. My son said he'd rather get service through a company like T-Mobile, which would only be $15 per month. One person in chat said he could still use the new phone with certain other companies. So, in the meantime, I was in touch with someone from gabb via email, and they said none of your phones could be used with any other company. So, I asked if we could just return the phone since he's only been using it a couple of weeks. We went back and forth in emails several times, but she never answered my question about the refund until today, and now she's saying it's too late to get the refund on the phone because it's been more than 15 days! I doubt you'd be okay with basically taking $40 from a teenager because it was not correctly conveyed to me in the chat that his monthly bill would almost $40 instead of the $30 bill they told me about. He's been charged $40, $37, and now another $35 (for the next month) and has only used the phone for a couple of weeks. It doesn't seem right.

• Ray Norton Oct 06, 2022 11:37 AM

  Hi Kelly! We’re sorry to hear that you’re feeling frustrated. We understand how bills can add up and everything counts - especially for your son that is working to pay for his own phone bill. We were able to look at the chat you had when our Gabb rep confirmed with you about the monthly cost and were able to verify that they communicated “You will be billed $24.99 + $4.99 (extended warranty) +tax.” The $35 is the extended warranty deductible that we were able to process to get you a replacement device. We confirmed that you were charged $40 when we processed the extended warranty to get you a new phone, replacing the cracked one. $40 is our new warranty deductible cost, but you were credited $5 to make sure the replacement was correct at $35. We also were able to look at your chat where you asked about using a Gabb phone with a different carrier (company) - our rep was able to communicate to you that our devices cannot be used on other companies/networks, but they did confirm that you could take the phone number over to another carrier (port out your number). As communicated in your most recent email with a billing supervisor, one option you have to lower the monthly payment is to get a 2 year contract plan instead of the month to month! This would decrease your bill from $24.99 + $4.99 (extended warranty) + tax to $17.99 + $4.99 (extended warranty) + tax. Thanks again for reaching out, we’ve reached back out again via email.

• Jenna S Mcallister Sep 18, 2024 12:31 PM

  You guys need to make a network for the young adults who use the phone past 18 years old but want the safety of features of the Gabb devices but can add their own settings onto the phone without having to ask their parents for example graduate the person after the age of 18 to their own plan with you guys. like a college plan that has the ability to have email with canvas for the college they go to limited internet for communication with friends but not as free as the wide-open space of a normal smart phone. If they are feeling that they are wanting that safety net still for the phone.

• Gabb Sep 18, 2024 03:04 PM

  Hi Jenna! Thank you for your feedback, it is so nice to hear from our users. On our Advanced plan, you do have the ability to get third party apps (and Canvas is available as one). We will pass this along to our team to consider!