Trouble logging into your account
If you have an active Gabb Phone, your parents already have an account. Tell them to try logging in using their email address as the username.
What if your parents can’t remember their password? That’s what the Forgot Password button is for! If they don’t get a password reset message, it might be in their spam folder.
Are your parents still locked out? Contact our support team.
MyGabb app isn’t appearing on your Gabb Phone
Be patient. The Gabb Z2 Phone checks for updates once a week. To get the MyGabb app on your phone sooner, you can make your phone check for updates. The update is being rolled out in stages, so don’t worry if you don’t have it quite yet.
On your Gabb Phone, go to Settings and tap System. Select Date & Time and toggle off Use Network-Provided Time. Tap Date and set the phone’s date a full week ahead.
This will make your phone check for updates in the next hour. Be sure to toggle Use Network-Provided Time back on when you’re done installing the MyGabb app!
Your Gabb Phone’s location is not accurate
What if your Gabb Phone’s location is wrong? You may not be able to find it if it’s lost!
The fix is easy. Make sure your location services are on. To check, open Settings on the Gabb Phone, choose Location, and tap App Permissions. Look for the MyGabb app under Allowed All The Time.
MyGabb Z2 Phone does not have the MyGabb app on it
If your Gabb Phone has not been prompted to update, see instructions on manually triggering the update below. First, check your settings for the MyGabb app as sometimes it will be there but not on the home screen.
If your Z2 Phone has not received the update, to place the MyGabb app on the Gabb Phone you can attempt to trigger the update manually by performing the following on the Gabb Z2 Phone:
- Date & Time
- Toggle off “Use network-provided time”
- Manually set the date to 2 weeks in the future (if at the end of these steps this doesn’t work you may try again setting the date to 4 weeks in the future).
- Your Z2 will receive the software update within 10-30 minutes
- Install the software update on your Z2 phone
- After pairing the phones please go back into the settings and change the date.
I can’t seem to log into the MyGabb app (parent device/smartphone).
A: Your login for this app will be the login for your MyAccount at https://gabb.com/my-account/ if you can log into your account there use that same login for the app! If you can’t remember your password for your MyAccount you can use the password reset option on the login landing page.
I can log into my MyAccount but that login doesn’t work on the app (parent device/smartphone)
A: Your password may contain an “&” or “>”. If your password contains either of those characters please change it in your MyAccount online https://gabb.com/my-account/ and try logging into the app again.
The Refresh Location and Play Sound features aren’t responding.
A: Power off / on the Z2 Phone and relaunch the MyGabb app on the Z2. If you’re still having issues please contact support.
“Invalid Token” or similar error on parent app when pairing
A: Please log into your MyAccount and update your Contact Phone number in your account. There’s a chance it’s invalid or incomplete.
If you don’t, follow the prompts to allow location services. Then, restart the app on your phone. Ask your parents to restart their device, too.
Solving Other Issues With the MyGabb App
What if your MyGabb app has another issue? Simple: Restart your phone. Tell your parents to restart their MyGabb app, too.
If that doesn’t work, ask your parents to check our Support Page or contact our support team.