Gabb Watch 3e Troubleshooting

Update the MyGabb app on the parent’s smartphone in the Apple App Store or Google Play Store.

1. Connect your watch to WiFi.
   
2. Place your watch on its charger. Your Watch must be charged to at least 30% before updating.
3. From Settings, open the Check for Updates app and tap the Update button. The watch will automatically restart when finished.
   

1. Connect your watch to WiFi.
2. Open the Gabb ID app on your watch and select Update Apps. Your watch will restart when finished.
   

The Gabb Watch 3e has a normal usage of 14-18 hours. This includes activities such as voice calls, texting, playing games, Gabb Move activities, notifications, and Safe Zones.

The standby battery life of the Gabb Watch 3e is 36-48 hours. Standby is when the watch is in the same spot and not actively in use, but is still powered on. The watch conserves energy when in standby, allowing it to stay functional while using minimal power.

Gabb Watch 3e won’t turn on? Try these steps:

1. Leave your Gabb Watch 3e on the charger for 24 hours.
2. Hold the power button (bottom button) down for five seconds.

1. Update system
Shown at the beginning of this article.

2. Toggle Bluetooth® off

3. Decrease screen brightness
Swipe down from the top of the screen to open the Quick Settings page. Adjust the brightness slider to decrease the brightness of the screen.

4. Turn off Raise to Wake
Swipe to the Settings page. Scroll down and tap the Raise to Wake icon and toggle off.

5. Change wallpaper to Static Wallpaper
Swipe to the Settings page, then tap the Wallpaper icon. Select a static wallpaper from the list.

6. Ensure a Gabb Move activity isn’t running in the background
Swipe to the Apps page, then tap the Gabb Move icon. If there is an active activity, tap Pause, then Finish.

7. Ensure Stopwatch isn’t running in the background
Swipe to the Apps page, then tap the Stopwatch icon. If the Stopwatch is running, tap Pause, then Reset.

8. Ensure Timer isn’t running in the background
Swipe to the Apps page, then tap the Timer icon. If the Timer is running, tap Pause, then Reset.

9. Close all apps running in the background
Go to the Home Page of your watch. Double tap the power button (bottom button) to bring up the Multitasking pane, which shows all of the apps currently running. Tap Close All.

Make sure that the contact you’re trying to call is added as an approved contact in the parent’s MyGabb app.

Here’s how to add a contact:

1. On the parent phone, log in to your MyGabb app.
2. Tap the Devices tab.
3. Tap Profile next to your Gabb Watch 3e.
4. Scroll down, then tap Manage in the Contacts section.
5. Review contacts to make sure the number is approved for the Gabb Watch 3/3e. To add a contact:
   • Tap the blue plus sign in the bottom-right corner.
   • Tap Create Contact.
   • Enter the contact information, then scroll to the bottom and tap Save.
6. Double check the contact’s phone number to make sure it’s correct.
7. On the watch, swipe to the Contacts screen and verify that the contact was added.

Finally:

• Log in to the parent MyGabb app and select Play Sound.
• Press and hold the power button (bottom button) for 10 seconds to restart the watch.

Situation:
The screen on the Gabb Watch 3e is black, blue, or flickering when the watch is powered on.

Solution:

1. Go to an area where you were previously connected to WiFi.
2. Restart your Gabb Watch 3e by pressing and holding the power button (bottom button) for 10 seconds.
3. Wait five minutes, then press the power button once. The screen should be restored.

Follow these steps if the issue persists:

• Unpair your watch from the parent’s MyGabb app. Unpairing will delete all messages, contacts, history, and Gabb Go progress.
  • Log in to the MyGabb app from the parent’s phone.
  • Tap Profile next to the watch you want to unpair.
  • Scroll to the bottom, then tap Remove Device.
  • Tap Remove and Reset. This will unpair and reset your Gabb Watch 3e.
• Pair the watch to your MyGabb app again as shown here.

If this still does not resolve your issue, perform a factory reset on your watch:

1. Put your Gabb Watch 3e on the charger.
2. Press the back button (top button) 10 times quickly.
3. Tap the check mark ✔️ to reset the watch.

Make sure the volume is turned up on the watch. There are two ways to adjust the volume: directly on the watch, or from the parent’s MyGabb app.

On the Gabb Watch 3e:

1. Swipe down from the top of the watch to open the Quick Settings menu.
2. Use the Volume Slider to adjust the volume.

From the MyGabb app: 

1. Log in to the parent’s MyGabb app. 
2. Tap the Devices tab.
3. Tap Volume Control under your Gabb Watch 3e.
4. Tap Reset Volume.
5. Use the slider to adjust the volume, then tap Apply Volume.
6. Tap Override.

1. Turn the watch off:
   • Press & hold the power button (bottom button) for four seconds.
   • Tap the Power Off icon.
2. Wait 10 minutes, then feel the watch to see if it has cooled down.
   • If the watch feels cool, proceed to the next step.
   • If the watch still feels hot, wait until the watch has cooled down before proceeding.
3. Press and hold the power button for four seconds to turn the watch back on.

This can happen for a few reasons:

• The Gabb Watch 3e is turned off
• The watch has a dead battery
• The watch has a low cell signal

Follow these steps if the GPS location on your Gabb Watch 3e isn’t updating in the specified timeframe:

1. Make sure that your watch is turned on, charged, and has at least three bars of cell service. 
2. Log in to the MyGabb app from the parent’s smartphone.
   • Update the app in your app store, if necessary.
     • Apple App Store
     • Google Play Store
3. Tap the Devices tab.
4. Tap Profile next to the device.
5. Tap Locate to update the GPS location.

1. Wait for the watch to run out of battery, then charge it all the way and turn it on again.
2. Follow these steps if turning the watch back on doesn’t resolve your issue. Please note unpairing will delete all messages, contacts, history, and Gabb Go progress.
   • Unpair your watch from the parent’s MyGabb app:
     1. Log in to the MyGabb app from the parent’s smartphone. 
     2. Tap Profile next to the Watch you want to unpair. 
     3. Scroll to the bottom, then tap Remove Device.
     4. Tap Remove and Reset. This will unpair and reset your Gabb Watch 3e. 
   • Pair the watch to your MyGabb app again as shown here.

If this still does not resolve your issue, perform a factory reset on your watch. Please note, a factory reset will delete all messages, contacts, history, and Gabb Go progress.

1. Put your Gabb Watch 3e on the charger.
2. Press the back button (top button) 10 times quickly.
3. Tap the check mark ✔️.

Situation:
Black Android recovery screen displays on Gabb Watch 3e.

Solution:

1. Press the power button (bottom button) once to select Try again.
2. If the issue persists, follow these steps to resolve the issue:
   • Unpair your watch from the parent’s MyGabb app. Please note, unpairing will delete all messages, contacts, history, and Gabb Go progress.:
     • Log in to the MyGabb app from the parent’s smartphone.
     • Tap Profile next to the watch you want to unpair.
     • Scroll to the bottom, then tap Remove Device.
     • Tap Remove and Reset.  
3. Pair the watch to your MyGabb app again as shown here.

If this still does not resolve your issue, perform a factory reset on your watch. Please note a factory reset will delete all messages, contacts, history, and Gabb Go progress.:

1. Put your Gabb Watch 3e on the charger.
2. Press the back button (top button) 10 times quickly.
3. Select the check mark ✔️ to reset the watch.