Gabb Watch 3e Troubleshooting

Update the MyGabb app on the parent’s smartphone in the Apple App Store or Google Play Store.

1. Connect your watch to WiFi.
   
2. Place your watch on its charger. Your watch must be charged to at least 30% before updating.
3. Swipe to the Settings menu, open the Check for Updates app, then tap the update button. The watch will automatically restart when finished.
   

1. Connect your watch to WiFi.
2. Open the Gabb ID app on your watch, then tap Update Apps. Your watch will restart when finished.
   

If your Gabb watch won’t turn on, try these steps:

1. Leave your Gabb Watch 3e on the charger for 24 hours.
2. After 24 hours, press & hold the power button (bottom button) for five seconds to turn the watch on.

If your Gabb watch won’t turn off, try these steps:

1. Force restart the watch:
   • Press & hold the power button (bottom button) for 10 seconds to restart your watch.
2. Check for software updates:
   • Connect the watch to WiFi.
   • Place it on its charger.
   • Open the Check for Updates app on the watch, then tap the update button. The watch will automatically restart when the update is finished.

3. Ensure the power button is not stuck:

• Check if the power button is stuck or obstructed. Gently press it a few times to ensure it moves freely.

1. Check the battery:
   • Charge your watch fully. Place it on the charger & let it charge for at least two hours.
2. Inspect the charger:
   • Make sure you are using the original Gabb watch charger.
   • Check for any damage to the charger. If the charger is lost or damaged, you can purchase a replacement.
3. Update the watch software:
   • Connect the watch to WiFi.
   • Place the watch on the charger.
   • Open the Check for Updates app on the watch, then tap the update button. If new software is available, the watch will automatically restart when the update is finished.
   • 
4. Restart the watch:
   • Press & hold the power button (bottom button) for five seconds, then select the Power Off icon.
   • Wait 15 seconds, then press & hold the power button again to turn the watch back on.
5. Check for overheating:
   • Make sure the watch is not overheating. If it feels hot, let it cool down before using it again.

Gabb Watch 3e not charging? Try the following steps:

1. Check the charger:
   • Ensure you are using the original Gabb watch charger.
   • Check for any damage to the charger. If the charger is lost or damaged, you can purchase a replacement.
2. Ensure proper charging:
   • Place the watch correctly on the charger. You’ll see a charging icon on the watch screen.
   • Make sure the charger is plugged into a working power outlet.
3. Use the correct charging block:
   • Use a 5V/1A charging block with your magnetic wireless charger.
4. Restart the watch:
   • Press & hold the power button (bottom button) for five seconds, then select the Power Off icon.
   • Wait 15 seconds, then press & hold the power button again to turn the watch back on.
5. Check for software updates:
   • Connect the watch to WiFi.
   • Place the watch on the charger.
   • Open the Check for Updates app on the watch, then tap the update button. If new software is available, the watch will update & automatically restart when the update is finished.
   • 

Make sure that the contact you’re trying to call is added as an approved contact in the parent’s MyGabb app.

Here’s how to add a contact:

1. Log in to the MyGabb app from the your (parent’s) smartphone.
2. Tap the Devices tab.
3. Tap Profile next to your Gabb Watch 3e.
4. Scroll down, then tap Manage in the Contacts section.
5. Review contacts to make sure the number is approved for the Gabb Watch 3/3e. To add a contact:
   • Tap the blue plus sign in the bottom-right corner.
   • Tap Create Contact.
   • Enter the contact information, then scroll to the bottom and tap Save.
6. Double check the contact’s phone number to make sure it’s correct.
7. On the watch, swipe to the Contacts screen and verify that the contact was added.

If your watch has no signal, this could be a cellular issue. Try these steps:

1. Press & hold the power button (bottom button) for five seconds, then select the Power Off icon.
2. Wait 15 seconds, then press & hold the power button for five seconds to turn the watch back on.

If your Gabb Watch 3e’s screen:

• Has a black screen or blue screen
• Is stuck on the bootup/Gabb screen
• Is frozen or flickering

Try these steps:

1. Go to an area where you were previously connected to WiFi.
2. Press & hold the power button (bottom button) for five seconds to turn the watch off.
3. Wait five minutes, then press & hold the power button for five seconds to turn the watch turns on.

Follow these steps if the issue persists:

Unpair your Gabb Watch 3e:

1. Unpair your watch from the parent’s MyGabb app. Unpairing will delete all messages, contacts, history, and Gabb Go progress.
2. Log in to the MyGabb app from the parent’s phone.
3. Tap Profile next to the watch you want to unpair.
4. Scroll to the bottom, then tap Remove Device.
5. Tap Remove and Reset. This will unpair and reset your Gabb Watch 3e.
6. Pair the watch to your MyGabb app again as shown in this video.👇

If this still does not resolve your issue, perform a factory reset on your watch:

1. Put your Gabb Watch 3e on the charger.
2. Press the back button (top button) 10 times quickly.
3. Tap the check mark ✔️ to reset the watch.

Make sure the volume is turned up on the watch & the watch is not in focus mode or silent mode. There are two ways to adjust the volume: directly on the watch, or from the parent’s MyGabb app.

On the Gabb Watch 3e	1. Swipe down from the top of the watch to open the Quick Settings menu. 2. Use the volume slider to adjust the volume.
From the MyGabb app	1. Log in to the parent’s MyGabb app.  2. Tap the Devices tab. 3. Tap Volume Control under your Gabb Watch 3e. 4. Tap Reset Volume. 5. Use the slider to adjust the volume, then tap Apply Volume. 6. Tap Override.

If your Gabb Watch 3e says that it’s offline, try these steps:

1. Connect the watch to WiFi.
2. Place the watch on the charger and open the Check for Updates app on the watch.
3. Tap Update. If new software is available, the watch will update & automatically restart when finished.
   • 
4. Open the Gabb ID app on your watch and select Update Apps. Your watch will restart when finished.
   
5. Turn the watch off and back on:
   • Press & hold the power button (bottom button) for four seconds.
   • Select the power off icon on the watch screen.
   • Wait 15 seconds, then press & hold the power button for four seconds to turn the watch back on.

If your watch feels overheated, try these steps:

1. Turn the watch off:
   • Press & hold the power button (bottom button) for five seconds.
   • Tap the Power Off icon.
   • 
2. Wait 10 minutes, then feel the watch to see if it has cooled down.
   • If the watch feels cool, proceed to the next step.
   • If the watch still feels hot, wait until the watch has cooled down before proceeding.
3. Press and hold the power button for five seconds to turn the watch back on.

This can happen for a few reasons:

• The Gabb Watch 3e is turned off
• The watch has a dead battery
• The watch has a low cell signal

Follow these steps if the GPS location on your Gabb Watch 3e isn’t updating in the specified timeframe:

1. Make sure that your watch is turned on, charged, and has at least three bars of cell service. 
2. Log in to the MyGabb app from the parent’s smartphone.
   • Update the app in your app store, if necessary.
     • Apple App Store
     • Google Play Store
3. Tap the Devices tab.
4. Tap Profile next to the device.
5. Tap Locate to update the GPS location.

If the location still isn’t working, turn the watch off and back on:

1. Press & hold the power button (bottom button) for four seconds.
2. Select the power off icon on the watch screen.
3. Wait 15 seconds, then press & hold the power button for four seconds to turn the watch back on.

If the screen is stuck on the black Android recovery screen on your

Gabb Watch 3e as shown below, try the following:

1. Select Try Again by pressing the power button (bottom button) once.
2. Unpair your Gabb Watch 3e:
   • Unpair your watch from the parent’s MyGabb app. Unpairing will delete all messages, contacts, history, and Gabb Go progress.
   • Log in to the MyGabb app from the parent’s phone.
   • Tap Profile next to the watch you want to unpair.
   • Scroll to the bottom, then tap Remove Device.
   • Tap Remove and Reset. This will unpair and reset your Gabb Watch 3e.
   • Pair the watch to your MyGabb app again as shown in this video.👇

If this still does not resolve your issue, perform a factory reset on your watch.

1. Put your Gabb Watch 3e on the charger.
2. Press the back button (top button) 10 times quickly.
3. Select the check mark ✔️ to reset the watch.