Cancel a Gabb Line
Cancel a line on your Gabb account
There are two options for canceling a Gabb line:
Chat in on gabb.com/support during live support hours Monday-Friday from 7:00 a.m.-6:30 p.m. MT, Saturday from 7:00 a.m.-3:00 p.m. MT to have an agent assist you with canceling your account.
Fill out the following form and we will follow up to confirm your cancel request.
Temporarily suspend a line
Suspending the line suspends cellular services like calling and texting. Suspending a line will not stop you from being billed. In order to stop receiving a monthly bill you must cancel the line.
Suspend a line:
- Log in to your Gabb account →
- Select View Details next to the line you want to suspend.
- Select Suspend Line in the Device Information section.
- Select Suspend.
Unsuspend a line:
- Log in to your Gabb account →
- Select End Suspension next to the line that is suspended.
Return your Gabb device
Option 1: Request a return from a live Gabb Support agent
Chat in on our website during live support hours Monday-Friday from 7:00 a.m.-6:30 p.m. MT, Saturday from 7:00 a.m.-3:00 p.m. MT.
Option 2: Fill out a form to request a return
Fill out the following form and we will follow up to confirm your request.
See our full return policy here →
Gabb devices purchased on Amazon, Buy With Prime, Walmart, or other marketplace sites must have the device return initiated through the marketplace site. Log in to your account with Amazon/Walmart etc. to work on returning the device.
Did you activate your device ordered from Amazon/Walmart etc with Gabb? If you’d like to cancel your cellular service plan with Gabb you must cancel your plan directly with Gabb. Returning an active device to Walmart/Amazon or another marketplace will not automatically cancel your cellular plan with Gabb.
