Cancel a Gabb Line

Cancel a line on your Gabb account

There are two options for canceling a Gabb line:

Option 1: Cancel live with a representative

Chat with us on our website during live support hours Monday-Friday from 7:00 a.m.-6:30 p.m. MT, Saturday from 7:00 a.m.-3:00 p.m. MT to have an agent assist you with canceling your line.

Option 2: Submit a cancelation form and we will confirm your request

Fill out the following form and we will follow up with you to confirm your cancelation request.



Canceling your line may result in prorated charges on your next bill. Get more information about prorated charges.

Temporarily suspend a line

Suspending the line suspends cellular services like calling and texting. Suspending a line will not stop you from being billed for that line. To stop receiving a monthly bill you must cancel the line.

You may wish to temporarily suspend your line if your Gabb device has been stolen or lost, you’re traveling for an extended time, or if you need to pause cellular service for personal reasons.

Suspend a line:

  1. Log in to your Gabb account.
  2. Select View Details next to the line you want to suspend.
  3. Select Suspend Line in the Device Information section. 
  4. Select Suspend.

Reactivate a line:

  1. Log in to your Gabb account.
  2. Select End Suspension next to the line that is suspended.

Returning your Gabb device

Return a device ordered from Gabb

Option 1: Request a return from a live Gabb Support agent

Chat with us on our website during live support hours Monday-Friday from 7:00 a.m.-6:30 p.m. MT & Saturday from 7:00 a.m.-3:00 p.m. MT.

Option 2: Fill out a form to request a return

Fill out the cancelation form and we will follow up with you to confirm your request.

Return a device ordered from Amazon, Buy With Prime, Walmart or another marketplace

Gabb devices purchased on Amazon, Buy With Prime, Walmart, or other marketplace sites must have the device return initiated through the marketplace site. Log in to your account with Amazon/Walmart etc. to return the device.

If you’d like to cancel your cellular service plan with Gabb you must cancel your plan directly with Gabb, as well as return your device to the company you got it from. Returning an active device to Amazon (or another marketplace) will not automatically cancel your cellular plan with Gabb.

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