How to Cancel a Gabb Line
Cancel a line on your Gabb account
There are two options for canceling a Gabb line:
| Option 1: Cancel live with a representative | Chat with us on our website during live support hours Monday-Friday from 7:00 a.m.-6:30 p.m. MT, Saturday from 7:00 a.m.-3:00 p.m. MT to have an agent assist you with canceling your line. |
| Option 2: Submit a cancelation form | Fill out the following form and we will follow up with you to confirm your cancelation request. |
Canceling your line may result in prorated charges on your next bill. Get more information about prorated charges.
Temporarily suspend a line
When you suspend your line, or put it on hold, calling & texting will be disabled. You will still be billed for your line.
You may wish to temporarily suspend your line if your Gabb device has been stolen or lost, you’re traveling for an extended time, or if you need to pause cellular service for personal reasons.
Suspend a line:
- Log in to your Gabb account.
- Select View Details next to the line you want to suspend.
- Select Suspend Line in the Device Information section.
- Select Suspend.
Reactivate a line:
- Log in to your Gabb account.
- Select End Suspension next to the line that is suspended.
Gabb return policy
Return a device ordered from Gabb
| Option 1: Request a return from a live Gabb Support agent | Chat with us on our website during live support hours Monday-Friday from 7:00 a.m.-6:30 p.m. MT & Saturday from 7:00 a.m.-3:00 p.m. MT. |
| Option 2: Fill out a form to request a return | Fill out the cancelation form and we will follow up with you to confirm your request. |
Return a device ordered from Amazon
Log in to your account with Amazon to return the device.
Returning an active device will not automatically cancel your cellular plan with Gabb. To cancel your cellular service plan, you must cancel your plan directly with Gabb.