How to Cancel a Gabb Line | Gabb Help Center

Can I cancel my line?

We make canceling a line (or all of your lines) with Gabb easy. You can cancel a line from within your Gabb account, or by contacting us via phone. Only the primary account holder can request a cancelation.

After you cancel a line we'll assess any prorated credits or Early Termination Fees. We'll send you a final bill with all your final credits and charges, and we'll also send you an email confirming that your line has been canceled.

‼️ When you cancel a line, the line is immediately deactivated, billing stops, and the phone number is lost. Billing stops for future billing cycles, but if an invoice has already been generated for the current cycle, that charge will still go through. You'll receive a prorated credit for unused days on your next invoice. Autopay will continue until your final bill is settled.

Cancelation tips

Keep the following things in mind when canceling a line:

If your line is still under contract, you may be charged an early termination fee (ETF), depending on how much time you have left in your contract. If you're on a month-to-month plan (no contract), you won't be charged an ETF.
- Learn more about ETFs.
If you want to transfer your phone number to another carrier, contact the new carrier to start the transfer/port out process.
- Do not cancel your line until the transfer is complete. Canceling your line before the transfer is complete could result in losing your phone number.
After cancelation or transferring your line to another carrier, you maintain ownership of your Gabb device. Keep in mind that Gabb devices can only be used on Gabb's cellular network.

Before you cancel—is your device the issue?

If you're thinking about canceling your line because of an issue with your Gabb Phone or Gabb Watch, try troubleshooting the issue first. Many device issues, including connectivity issues or charging problems, can be resolved without canceling your line.

Check the troubleshooting guide for your device:

If you still can't resolve the issue with your device, you may be eligible for a warranty replacement. Devices less than a year old are covered by the manufacturer's warranty, and you can also add an extended Gabb warranty to cover devices after the first year is up.

If you cancel your line, your phone number may be permanently lost, and you may be charged an early termination fee (ETF).

How do I cancel a line on my Gabb account?

You have two options for canceling a line on your Gabb account: cancel online, or cancel with a representative via chat or phone. The primary account holder must request the cancelation, and you may need to provide Gabb Support with your Gabb security PIN.

Cancel online 💻

You can cancel your Gabb account online directly from your Gabb account, without needing to contact Gabb Support.

Follow these steps to cancel one of your lines online:

Log in to your Gabb account.
Tap on the line you want to cancel.
Scroll down, then tap Cancel line.
1. If the Cancel Line button is inactive or grayed out, try logging out and back into your account, refreshing the page, or using a different browser or device.
Follow the prompts to cancel your line. You’ll receive a confirmation screen when the line is canceled, and we’ll send you an email confirmation with all of the cancelation details.
1. If you don't receive the cancelation email within 15 minutes, check other folders like Spam or Promotions. If you still haven't received the email, please contact Gabb Support.

After you cancel your line, you may receive a prorated credit on your next invoice for the time you have remaining for the month. If you receive a prorated credit it can take up to 15 business days to receive back to your card on file.

‼️ You may also receive an Early Termination Fee (ETF), depending on your contract status.

Contact Gabb Support if you have questions about canceling your line. For full details on return eligibility and timelines, view our Return Policy.

Cancel with a representative 💬

Cancel with a representative: We have agents standing by ready to help you with your cancelation. Contact Gabb Support via chat or phone if you need help with the cancelation process from an agent.

Agents are available via chat or phone Monday-Friday from 7 a.m.-6:30 p.m. MT, Saturday from 7 a.m.-3 p.m. MT.

Only the primary account holder can request a cancelation.

After you cancel your line, you may receive a prorated credit for the time you have remaining for the month. If you receive a prorated credit it can take up to 15 business days to receive.

You may also receive an Early Termination Fee (ETF), depending on how much time you have remaining in your contract.

Contact Gabb Support if you have questions about canceling your line. For full details on return eligibility and timelines, view our Return Policy.

What happens after I cancel my line?

After you cancel your line, we'll send you a confirmation email confirming that the cancelation is complete.

Here's what happens after you cancel your line:

Final invoice and prorated billing: After cancelation, your final invoice will be issued on your normal monthly billing date. Final bills are prorated based on the remaining days in your billing cycle. You may receive an Early Termination Fee (ETF), depending on your contract status.
1. A prorated credit for unused days includes taxes. Taxes are calculated automatically.
Billing: Once your line is disconnected, you'll no longer be billed for that line. Outstanding charges and credits will be settled during on your final bill. If the cancelation occurs after your current invoice has been generated, the full invoice amount will still be charged, but you'll receive a prorated credit for the days you didn't use.
Refund timelines: Refunds are automatically processed back to the card on file. It can take up to 15 business days to receive your refund.
1. If your final bill has an amount due, we'll charge your card on file within 15 business days.
Line cancelation:
1. If you still have active lines with Gabb, your final charges and credits will be on your next bill. You won't be billed for the line you canceled.
2. If you don't have any active lines with Gabb, your account will be closed after your final bill is credited or charged.

Common billing scenarios after cancelation

Canceling before your billing cycle ends: If you cancel your line before your billing cycle ends, you will receive a prorated credit for the remaining days in your billing cycle. This credit will be on your next invoice.
Canceling after an invoice is generated: If you cancel your line after your invoice has been generated, you'll still have to pay that invoice. Then, on the next invoice, you'll see your prorated credit.

Will I be charged an Early Termination Fee (ETF)?

Early Termination Fees (ETFs) are charged when you cancel a line before your contract ends. If you cancel a line after your contract ends, you won't be charged an ETF.

Your exact ETF amount depends on how long have you have left on your contract.

How do I find out what my ETF would be?

Use this table to estimate what your ETF would be if you canceled your line. Your ETF amount goes down by a fixed amount each month. ETFs do not decrease for the first six months of a two-year contract, or for the first three months of a one-year contract.

Your contract start date is the date your device was originally activated.

Contract length	ETF starts at	Decreases by
Two-year contract	$150	$6.25/month in months 7-15 $10/month in months 16-24
One-year contract	$100	$10/month starting in month three
No contract	n/a	No ETF is charged if you aren't in an active contract with Gabb

👉 Each line has its own individual ETF. If you cancel multiple lines, the ETF for each line will be added together.

‼️ ETFs are applied immediately upon cancelation and charged to the card on file on your next invoice.

Can I transfer my phone number to another carrier?

Yes, you can transfer your Gabb Phone number to another carrier. To transfer your Gabb phone number to another carrier, follow these steps:

Contact your new carrier: Begin the transfer process with the other carrier. You'll need your Gabb phone number and your transfer PIN.
1. Your transfer PIN is your Gabb account security PIN.
Keep your Gabb line active: Ensure that your Gabb line remains active throughout the transfer process. Disconnected lines can't be transferred to another carrier.
Automatic line cancelation: After the transfer process is complete, your Gabb line will automatically be canceled. We'll send you an email confirmation once your line is fully canceled with Gabb.

When moving your Gabb phone number to another carrier, keep these tips in mind:

Keep your Gabb line active until the transfer is complete to avoid service disruptions and ensure that you can transfer your phone number.
You'll need your Gabb account number and transfer PIN (same as your Gabb account security PIN).
Start the port out/transfer process with your other carrier.
After the transfer is complete, your Gabb line will be automatically canceled. If that was the only line on your account, your account will be closed.

‼️ Canceling your Gabb line may result in an Early Termination Fee.

How do I temporarily suspend my line?

When you suspend your line, or put it on hold, calling and texting will be disabled. ‼️ You will still be billed for your line.

You may wish to temporarily suspend your line if your Gabb Phone or Gabb Watch has been stolen or lost, you're traveling for an extended time, or if you need to pause cellular service for another reason.

‼️ Temporarily suspending your line will not stop billing. You will continue to be billed for the suspended line.

Suspend a line	Log in to your Gabb account. Tap on the line you want to suspend. Scroll down, then tap Suspend line. Tap Suspend. The line will be suspended.
Unsuspend a line	Log in to your Gabb account. Tap on the suspended line. Scroll down, then tap End suspension. Tap End Suspension. The line will be unsuspended.

What is Gabb's return policy?

Return eligibility is based on your date of purchase.

Devices purchased between January 1 and October 31 may be returned within 30 days of the purchase date.

Devices purchased between November 1 and December 31 may be returned through January 31.

‼️ If the retail box is not sealed upon return, there will be a $50 restocking fee. Opened accessories are non-refundable.

See additional details in our Return Policy.

Return a device ordered from Gabb

To return a device ordered from Gabb:

Follow the cancelation steps as outlined above.
If prompted, you'll fill out a return form for your device.

If you do not see the return form and believe you are eligible, please submit a return request.

Return a device ordered from Amazon or other retailer

To return a device ordered from Amazon or another retailer, log in to your account with the retailer to return the device.

‼️ Returning a device will not automatically cancel your cellular plan with Gabb. To cancel your cellular service plan, you must cancel your plan directly with Gabb.

Cancelation FAQs

Can I cancel my Gabb account online, or do I have to contact Support?

You do not have to contact Gabb Support to cancel a line. You can cancel in your Gabb account online by following these steps:

Each line must be canceled separately.

Log in to your Gabb account.
Tap on the line you want to cancel.
Scroll down, then tap Cancel line.
1. If the Cancel Line button appears inactive or grayed out, try logging out and back into your account, refreshing the page, or using a different browser or device.
Follow the prompts to cancel your line. You’ll receive a confirmation screen when the line is canceled, and we’ll send you an email confirmation with all of the cancelation details.

What should I do with my Gabb device after I cancel a line?

After you cancel your Gabb line, the Gabb device is yours to keep, unless we tell you otherwise during the cancelation process.

If you bought you device from Amazon, Walmart, or another marketplace, contact the marketplace for their return policy. If you need to return your device purchased from another marketplace, you won't return the device to Gabb.

If you financed your device, you'll have to pay it off before you cancel your line, and you do not need to return the device after you cancel.

You have a few options for what to do with your Gabb device after you cancel:

Reuse the device: You can activate the Gabb device on a new Gabb line.
- Gabb devices can't be used off of Gabb's cellular network.
Sell of gift the device: Give or sell the device to someone else so they can activate the device on their Gabb account. Before selling or gifting your Gabb device, follow these steps:
- Disconnect the Gabb device from the MyGabb app first.
  - Gabb Watches:
    Log in to the MyGabb app.
    Tap on your Gabb Watch.
    Tap Manage > Manage Profile > Unpair Device.
  - Gabb Phones:
    Sign out of the Gabb ID app on the Gabb Phone.
    Cancel your Gabb line.
- Remove any lock screen codes or fingerprints.
Recycle your device: Look up a responsible electronics recycling facility in your area to recycle your device.

Why I am still being charged after cancelation? I see a charge I don't recognize.

You may have received a bill after you cancel a line for one of the following reasons:

Your invoice was generated before your cancelation date: If we generated your next invoice before you canceled your line, we don't have a way to stop that invoice. You would still be charged on that invoice, but on the next invoice after that, you'll receive a prorated credit or refund for the days you didn't use.
1. Keep in mind that autopay charges on invoices that were generated before you canceled is expected. You'll receive a prorated credit for unused days on your next invoice.
You were charged an early termination fee (ETF): ETFs are automatically applied when you cancel a line before your contract ends. The amount of your ETF depends on how much longer you have left in your contract. Review this table to estimate what your ETF should be.
You have other active lines: If you still have remaining lines on your account, you'll continue to be bill as normal for those lines.

Each line must be canceled separately.

Why does my account show as active after I cancel it?

If your account is still showing as active after you canceled it, this may be because your account hasn't updated yet. It can take a few minutes for your account status to update.

👉 Log out of your Gabb account, then log back in.

If your cancelation still isn't showing after you log out and log back in, please contact Gabb Support.

Do I have to pay an early termination fee if I cancel my line?

You may have to pay an early termination fee when you cancel your line, depending on how much longer you have left in your contract. If your contract has ended, you won't be charged an early termination fee.

What happens if I cancel after paying for a whole month?

If you cancel after paying for a whole month of service, you'll receive a prorated credit for the unused days. We'll refund this to your credit card on file within 15 business days.

Will I get a refund on my bill if I cancel?

You may get a refund on your bill when you cancel. If you cancel your line in the middle of your billing cycle, you’ll get a prorated credit. Because we bill in advance, you may have already paid for days that come after your cancellation date. The prorated credit will give you a refund for the days that you don’t use.

How long will it take for me to receive my refund?

It can take 10-15 business days to receive your refund after you cancel your account. The refund will go back to your card on file.

➡️ If you cancel a line and still have active lines with Gabb, the credit will be reflected on your next invoice.

What does a negative invoice amount mean?

If your final invoice shows a negative amount, this means we owe you that amount, likely due to a prorated credit. We'll process your refund on your next billing cycle date. You'll automatically receive this credit to your card on file.

Can I reactivate my line?

If you'd like to reactivate your line, please contact Gabb Support. Only the primary account holder can request that a line be reactivated.

Can I keep my phone number after I cancel my line with Gabb?

The only way you can keep your phone number after canceling is if you transfer your phone number to another carrier. If you do transfer your phone number to another carrier, leave your Gabb line active until the line is automatically canceled, otherwise the transfer won't work.

Will getting a new SIM card affect my contract with Gabb?

No, replacing the SIM card does not affect your contract with Gabb.

Can I transfer my phone number to another carrier?

Yes, you can absolutely transfer your phone number to another carrier. Contact your new carrier to start the transfer process.

You’ll need the following information:

Gabb account number
Name of the account holder
Home address listed on your Gabb account
Contact phone number
Transfer/port out PIN (your four-digit Gabb security PIN)

Your line must remain active until the transfer is complete.

Are there any fees for transferring my phone number to another carrier?

There is no fee to transfer your Gabb phone number to another carrier, but you may be charged an Early Termination Fee (ETF), depending on your contract status with us.

Should I disconnect my Gabb line before I transfer it to another carrier?

No, you should not disconnect your Gabb line before transferring it to another carrier. After your phone number is no longer active, it cannot be transferred. To ensure that the transfer goes through, keep your Gabb line active. We'll cancel your line with us automatically once the transfer is complete.

Can I use my Gabb device with another carrier?

No, you can't use a Gabb Phone or Gabb Watch with another carrier. Our devices are designed to only work on our network; however, you can start a new Gabb line with an old Gabb device.

Still need help? Please contact Gabb Support!