What is the MyGabb app? 📋
Gabb's parent app, MyGabb, allows parents to set controls for Gabb devices and monitor your child’s location. This article will guide you through pairing and setting up parental controls using the MyGabb app for parents.
How do I set up my Gabb device with the MyGabb app? 📲
Before setting up your device with the MyGabb app, make sure that your Gabb device has been activated and connected to WiFi. 🛜
Sign into MyGabb
Sign into MyGabb
Follow these steps to sign in to the MyGabb app:
Download the MyGabb app from the Apple App Store or Google Play Store.
Enter the email address and password that you set up when you purchased your Gabb device, then tap Sign In.
Device setup
Device setup
Follow the steps below to set up your Gabb device:
Gabb Phones 📱
Gabb Phones 📱
To set up your Gabb Phone in the MyGabb app:
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Gabb Watches ⌚
Gabb Watches ⌚
Follow these steps to set up your Gabb Watch:
Press and hold the power button (bottom button) for four seconds to turn your watch on.
Enable Bluetooth on your smartphone.
Download the MyGabb app on your smartphone.
Log in to the MyGabb app using your Gabb account credentials (not your child’s login).
Tap the popup that appears prompting you to set up your watch. If you don’t see the popup, tap the hamburger icon in the upper-left corner, then tap Add Device.
Tap on your device, then follow the prompts to finish setting it up.
‼️ Gabb Phones and Watches must be active before attempting to pair them with the MyGabb app. To activate a device, visit our activation portal.
How do I disconnect my device from the MyGabb app?
You may need to unpair your Gabb device from the MyGabb app, for example when troubleshooting an issue or transferring your phone number to a new Gabb device.
Follow these steps to unpair your Gabb device from the MyGabb app:
Log in to the MyGabb app on your (parent's) smartphone.
Tap Manage at the bottom of the screen.
Tap on the Gabb device you want to unpair.
Tap Profile.
Scroll to the bottom of the screen, then tap Unpair Device.
Tap Unpair.
What parental controls does the MyGabb app have? ⚙️
Notifications
Notifications
The MyGabb app will send you notifications about your child's activity, including location updates. You can enable, check, delete, and manage your notifications for the MyGabb app.
Enable notifications | Enable notifications for MyGabb in your device settings. |
Check your notifications |
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Delete your notifications |
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Manage your notifications | Adjust the notification settings for the MyGabb app in your device settings. |
Edit your child's profile information 📝
Edit your child's profile information 📝
To edit your child's profile information:
Log in to the MyGabb app on your smartphone.
Tap Manage at the bottom of the screen, then tap on your Gabb device.
Tap Profile, update your child’s profile information, then tap Save Changes.
Manage Safe Zones 🏠
Manage Safe Zones 🏠
Want to be notified when your child enters or leaves an area? Set up Safe Zones to deliver these notifications to your MyGabb app.
When your child enters or leaves a Safe Zone, you’ll get updated anytime between one second and 15 minutes, based on how long ago you received the last location update.
👉 You can also click the Refresh button 🔄 in the MyGabb app if you want a real-time location update.
Here’s how to set up a Safe Zone:
Log in to the MyGabb app on your smartphone.
Tap Safe Zones at the bottom of the screen.
Tap the plus sign ➕ in the bottom-right corner of the map, fill out the Add Safe Zone form, then tap Save.
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How does GPS location monitoring work? 📍
Parents can view a child’s location at any time in the MyGabb app. GPS automatically refreshes the location every 15 minutes. You can also manually update the Gabb device’s location in the MyGabb app at any time.
Enable location monitoring
Enable location monitoring
Follow these steps to enable location monitoring:
Log in to the MyGabb app on your smartphone.
Tap Manage at the bottom of the screen, then tap on your Gabb device.
Tap Profile.
Scroll down to the Location Monitoring section, enable the toggle, then tap Save Changes.
Set monitoring schedule
Set monitoring schedule
Here's how to set a location monitoring schedule:
Log in to the MyGabb app on your smartphone.
Tap Manage, then tap on your device.
Tap Profile.
Expand the Location Monitoring section.
Set the Update Frequency, Start Time, and End Time.
Tap Save Changes.
Manually update location
Manually update location
To manually update the location of your Gabb device:
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Reasons GPS location may fail
Reasons GPS location may fail
Your device’s location may not update automatically if the device isn’t connected to a strong cellular signal.
Try these tips if your GPS location fails:
Update your MyGabb app to the most recent version.
Enable notifications for MyGabb on your smartphone.
Turn your Gabb device off, then back on.
Charge your Gabb device. 🔋
Make sure your Gabb device has a strong cell signal. 📶 If the cell signal is below two bars then the location may not update regularly.
MyGabb app troubleshooting 🚨
Device won't pair
Device won't pair
If your Gabb device won't pair to the MyGabb app, follow these steps:
Activate your device: Ensure that your Gabb device is active.
Restart your device: Turn your Gabb device off, then turn it back on.
Connect to WiFi: Connect your Gabb device to a strong WiFi connection. 🛜
Update MyGabb app: Update the MyGabb app to the latest version.
Log out of the app: Log out of the MyGabb app, then log back in.
Pair your device: Attempt to pair your Gabb device to the MyGabb app again.
If you still can't pair your device, wait for a screen with a Set up Manually button. Tap this button, then follow the prompts to pair your device manually.
👉 You can't pair your Gabb device to the MyGabb app online. You must pair your device from the MyGabb app on your (parent's) smartphone.
Location not working/isn't accurate
Location not working/isn't accurate
If the location for your Gabb device isn't working or isn't accurate, try these steps:
Turn your Gabb device off, then turn it back on.
Make sure your Gabb device has a strong WiFi 🛜 or cellular signal. 📶
Update the MyGabb app to the latest version.
Log out of the MyGabb app, then log back in.
Tap the Refresh button 🔄 in the bottom-left corner of the app.
MyGabb app FAQs ❓
What does the MyGabb app control?
What does the MyGabb app control?
The MyGabb app is where you can set up Gabb’s parental controls, including:
📌 GPS location tracking
The MyGabb app allows you to see the location of your child’s Gabb Phone or Gabb Watch. GPS location updates every 15 minutes, but you can also refresh the location for your Gabb device at any time by tapping the Refresh button 🔄 in the bottom-left corner of the map.
📌 Safe Zones
You can set up Safe Zones in the MyGabb app. A Safe Zone is a designated area you set up to get notifications whenever your child enters or leaves the Safe Zone area.
📌 Approved contacts
Gabb Watch: You can add up to 100 contacts to your child’s Gabb Watch. Your child can only text and call people that have been added to the approved contacts list. Your child cannot manage their own contact list.
Gabb Phone: Gabb Phones can have an approved contacts list, or you can let your child manage their own contacts.
Approved contacts for the Gabb Phone are managed in the Gabb Messenger for parents app, not the MyGabb app.
📌 Focus Mode (watch only)
A Focus Mode allows you to set the watch to Do Not Disturb. When a Focus Mode is turned on, your child will only be able to text and call parent and guardian contacts, and make SOS calls. App usage is also restricted with a Focus Mode.
How do I set up my Gabb Phone or Gabb Watch with the MyGabb app?
How do I set up my Gabb Phone or Gabb Watch with the MyGabb app?
To connect your Gabb Phone or Gabb Watch to the MyGabb app, follow these steps:
Download the MyGabb app from the Apple App Store or Google Play Store.
Log in to the MyGabb app using your Gabb credentials (not your child’s login).
Tap Set up now on the pop-up that appears, then follow the prompts to set up your device with the MyGabb app.
How do I disconnect my device from the MyGabb app?
How do I disconnect my device from the MyGabb app?
To disconnect your Gabb Phone or Gabb Watch from the MyGabb app, follow these steps:
Log in to the MyGabb app using your Gabb credentials (not your child’s login).
Tap Manage, then tap on the device you want to disconnect.
Tap Profile.
Scroll to the bottom, then tap Unpair Device.
Why isn’t GPS location working on my Gabb Phone or Gabb Watch?
Why isn’t GPS location working on my Gabb Phone or Gabb Watch?
If the location isn’t working on your Gabb device, try these steps:
Turn the Gabb device off, then turn it back on.
Connect your Gabb device to a strong WiFi network 🛜 or cellular connection 📶.
Update the MyGabb app on your (parent’s) smartphone to the most recent version.
Log out of the MyGabb app, then log back in.
In the MyGabb app, tap on your device, then tap the Refresh button 🔄in the bottom-left corner of the map.
How often can I update my child’s location?
How often can I update my child’s location?
Your child’s location updates every 15 minutes by default. You can change the frequency with which you receive location updates:
Log in to the MyGabb app on your (parent’s) smartphone.
Tap Manage, then tap on your device.
Tap Profile.
Expand the Location Monitoring section.
Change the Update Frequency drop-down. You can select to refresh your phone or watch’s location every 10, 15, 30, or 60 minutes.
👉 You can also update your child’s location at any time by logging in to the MyGabb app, tapping on your device, then tapping the Refresh button 🔄 in the bottom-left corner of the map.
Still need help? Please contact Gabb Support!