Skip to main content

How GPS Location Works

Track your child’s Gabb Phone or Watch using GPS, cell towers, and WiFi. Set up Safe Zones, refresh locations in real time, and receive notifications when your child enters or leaves designated areas. Manage location settings easily in the MyGabb app.

Updated over a week ago

Location overview 📋

Gabb devices use cell towers, GPS, and WiFi to track their location. The Phone or Watch receives signals from nearby cell towers, satellites, and WiFi routers, then uses this information to determine the location of your device.

Turn on location monitoring 📍

Here’s how you can turn on location monitoring for your Gabb Phone or Gabb Watch:

  1. Log in to the MyGabb app on your smartphone.

  2. Tap on the Devices tab, then tap Profile next to your device.

  3. Tap the pencil icon ✏️ next to the Location Monitoring section.

  4. Enable Location monitoring, then tap Update Settings.

Manually refresh GPS location 🔄

GPS location automatically updates every 15 minutes, but you can update the location manually at any time. Here’s how:

  1. Log in to the MyGabb app on your smartphone.

  2. Tap on your device.

  3. Click Refresh button 🔄 in the bottom-left corner of the map. The location of your Gabb device will update.

Set up a Safe Zone 🏠

You can use the MyGabb app to set up a Safe Zone for your child. When they enter or leave a Safe Zone, we’ll send you a notification on your smartphone.

When your child enters or leaves a Safe Zone, you’ll get updated every 15 minutes. You can also click the Refresh button 🔄 in the MyGabb app if you want a real-time location update.

You can set up a Safe Zone in a few easy steps:

  1. Log in to the MyGabb app on your smartphone.

  2. Tap Safe Zones.

  3. Tap the plus sign ➕ in the bottom-right corner of the map.

  4. Enter your Safe Zone details, then tap Save.

Issues with location 🚨

Delayed location

If the location of your Gabb device is delayed, try these troubleshooting steps:

  1. Make sure your device is turned on, charged, and has at least three bars of cell service (or is connected to WiFi). 🛜

  2. Open the MyGabb app on your (parent’s) smartphone.

  3. Tap on your device.

  4. Tap the Refresh button 🔄 in the bottom-left corner of the map.

Unable to locate device

GPS unable to locate your Gabb device? Follow these steps:

  1. Make sure your device is turned on, charged, and has at least three bars of cell service (or is connected to WiFi). 🛜

  2. Open the MyGabb app on your (parent’s) smartphone.

  3. Tap on your device.

  4. Tap the Refresh button 🔄 in the bottom-left corner of the map.

Location not accurate

If the location of your Gabb device isn't accurate, follow these troubleshooting steps:

  1. Make sure your Gabb device is turned on, charged, and has at least three bars of cell service (or is connected to WiFi). 🛜

  2. Restart your Gabb device.

  3. Manually update the device’s location:

    1. Open the MyGabb app on your (parent’s) smartphone.

    2. Tap on your device.

    3. Tap the Refresh button 🔄 in the bottom-left corner of the map

Did this answer your question?