Skip to main content

How GPS Location Works

GPS tracks your Gabb device using cell towers, satellites, & WiFi. Set up Safe Zones for alerts; refresh location for real-time update.

Updated this week

Location overview 📋

Gabb devices use cell towers, GPS, & WiFi to track their location. The phone or watch receives signals from nearby cell towers, satellites, & WiFi routers, then uses this information to determine the location of your device.

Turn on location monitoring 📍

Here’s how you can turn on location monitoring for your Gabb phone or Gabb watch:

  1. Log in to the MyGabb app on your smartphone.

  2. Tap on the Devices tab, then tap Profile next to your device.

  3. Tap the pencil icon ✏️ next to the Location Monitoring section.

  4. Enable Location monitoring, then tap Update Settings.

Manually refresh GPS location 🔄

GPS location automatically updates every 15 minutes, but you can update the location manually at any time. Here’s how:

  1. Log in to the MyGabb app on your smartphone.

  2. Tap on your device.

  3. Click Refresh button 🔄 in the bottom-left corner of the map. The location of your Gabb device will update.

Set up a Safe Zone 🏠

You can use the MyGabb app to set up a Safe Zone for your child. When they enter or leave a Safe Zone, we’ll send you a notification on your smartphone.

When your child enters or leaves a Safe Zone, you’ll get updated every 15 minutes. You can also click the Refresh button 🔄 in the MyGabb app if you want a real-time location update.

You can set up a Safe Zone in a few easy steps:

  1. Log in to the MyGabb app on your smartphone.

  2. Tap Safe Zones.

  3. Tap the plus sign ➕ in the bottom-right corner of the map.

  4. Enter your Safe Zone details, then tap Save.

Issues with location 🚨

Delayed location

If the location of your Gabb device is delayed, try these troubleshooting steps:

  1. Make sure your device is turned on, charged, & has at least three bars of cell service (or is connected to WiFi). 🛜

  2. Open the MyGabb app on your (parent’s) smartphone.

  3. Tap on your device.

  4. Tap the Refresh button 🔄 in the bottom-left corner of the map.

Unable to locate device

GPS unable to locate your Gabb device? Follow these steps:

  1. Make sure your device is turned on, charged, & has at least three bars of cell service (or is connected to WiFi). 🛜

  2. Open the MyGabb app on your (parent’s) smartphone.

  3. Tap on your device.

  4. Tap the Refresh button 🔄 in the bottom-left corner of the map.

Location not accurate

If the location of your Gabb device isn't accurate, follow these troubleshooting steps:

  1. Make sure your Gabb device is turned on, charged, & has at least three bars of cell service (or is connected to WiFi). 🛜

  2. Restart your Gabb device.

  3. Manually update the device’s location:

    1. Open the MyGabb app on your (parent’s) smartphone.

    2. Tap on your device.

    3. Tap the Refresh button 🔄 in the bottom-left corner of the map

Did this answer your question?