Gabb Warranty

Warranty overview

There are two warranty options available when you purchase your device: a manufacturer’s warranty and a Gabb warranty. This article outlines the standard & extended warranty policies, costs, & how to start a warranty claim.

All Gabb devices come with the one-year manufacturer’s warranty, but you must add the Gabb Warranty to each device if you want protection against drops and spills.

Warranty	Monthly cost	Length of coverage	Covers drops/spills	Covers lost/stolen devices
Manufacturer	$0	One year	❌	❌
Gabb	$4.99	Every month the premium is paid	✅	❌

Features of manufacturer warranty

All Gabb devices come with a one-year limited manufacturer's warranty. The manufacturer's warranty covers defective devices, with some limitations.

The manufacturer warranty:

Has no additional cost
Comes with all Gabb devices
Covers the first year your device is active
Covers defective devices during normal use
The manufacturer's warranty does not cover:
Damage from drops & spills
Lost or stolen devices
Damage caused by misuse
Batteries

Features of Gabb warranty (device protection)

Gabb offers a warranty for additional device protection. The Gabb warranty requires a $40 deductible for watches & a $60 deductible for phones.

The Gabb warranty:

Is added to individual devices
Costs $4.99/month per device
Covers your device every month you pay the $4.99
Covers damage from drops & spills
The Gabb warranty does not cover:
Lost or stolen devices
Damage caused by misuse
Batteries

Process a warranty claim

The way to process a warranty claim depends on which warranty you have.

➡️ You'll likely need to submit photos of the affected device so that we can process your warranty claim.

Manufacturer warranty	Contact Gabb Support.
Gabb warranty	Log into your Gabb account. Tap Replace Device. Tap Device is Broken.

Once we process your warranty claim (and you've paid the deductible, if applicable), we'll ship a replacement device to you. It can take up to seven business days to receive your replacement device.

If you'd like expedited shipping, please contact Gabb Support to review your options.

Returning your device

Manufacturer's warranty

When making a manufacturer's warranty claim, you may need to return your Gabb device. Here's how it works:

Download & print the return label: Locate the email from Gabb with the return label, then download & print the return label.
Pack the defective device: Disable all lock codes & fingerprints on the phone. Include your return (RMA) number inside the box.
Ship the defective device: Attach the return label to the outside of your package, then deliver it to the specified carrier.

‼️ If you do not return your device, additional charges may apply.

When we process a return with a Gabb warranty claim, you usually do not need to return your defective device.

If you do need to return your device:

Download & print the return label: Locate the email from Gabb with the return label, then download & print the return label.
Pack the defective device: Disable all lock codes & fingerprints on the phone. Include your return (RMA) number inside the box.
Ship the defective device: Attach the return label to the outside of your package, then deliver it to the specified carrier.