Overview 📋
Gabb sends you a monthly bill for your service plan and subscriptions. Billing begins on the day your device ships. 🚚
Your monthly bill generates on your monthly billing cycle day. We'll charge your card on file three days later. Billing cycle days are one of the following days of the month, depending on when you signed up for your service plan:
1st
7th
15th
23rd
💰 We only accept electronic payments. You cannot pay your Gabb bill with a cash or check payment.
Log in to your Gabb account to check your billing date. ‼️ If you need to change your monthly billing date, please email billing@gabb.com.
Understanding your first bill 💰
When you place an order for a Gabb device and sign up for a Gabb service plan, we’ll bill you for a full month of service, beginning on the next monthly billing cycle date. You’ll be charged for this first full month at the time you place your order.
Example: You activated your Gabb device on April 9th. Your monthly billing cycle day is the 15th. You paid for the Gabb service plan from April 15th-May 14th when you placed your order. In this scenario, you'd pay a prorated charge on your first bill, April 15th. This is for the service from the time of activation (April 9th) to your first bill cycle date (April 15).
‼️ New line devices ordered from Gabb are activated upon shipping. For devices ordered from marketplaces like Amazon, lines activate when you visit our activation portal and activate your device.
Managing your bill, payment method, and service plan 📝
View billing history
View billing history
Here's how to view your billing history:
Log in to your Gabb account.
Select Billing in the side menu.
Update your payment method
Update your payment method
We automatically charge your monthly bill to your card on file. 💳
‼️ You won’t need to make manual payments, but you’ll need to update your payment method whenever your card number changes or expires.
‼️ If your card information changed or expired, but isn’t updated on your account, we may temporarily suspend service on your Gabb account.
Here's how to update your payment method:
Log in to your Gabb account.
Tap Account Information.
Scroll down to the Payment Information section.
Tap Edit.
Enter your new payment information, then tap Save.
Pause my bill temporarily
Pause my bill temporarily
Currently there is not a way to pause your bill temporarily. If you suspend one of your lines, you’ll still have to pay for the monthly service plan on that line.
‼️ You’ll have to cancel your line to stop being billed for it.
Change my service plan
Change my service plan
Follow these steps to change your service plan:
Log in to your Gabb account.
Tap Manage next to the line you want to change in the Plan Details section.
Select your new plan, then tap Continue.
Tap Confirm Changes.
Plans & pricing 🧾
Gabb watch plans ⌚
Gabb watch plans ⌚
You can sign up a Gabb watch plan with a two-year contract, one-year contract, or no contract.
Contract length | Monthly cost |
Two years | $12.99 |
One year | $14.99 |
No contract | $17.99 |
Gabb phone plans 📱
Gabb phone plans 📱
We offer three different plans for Gabb phones:
Starter: Starting at $24.99/month
Standard: Starting at $29.99/month
Advanced: Starting at $34.99/month
Compare the features of each plan in the chart below. 👇
You must have a Gabb Phone 4 Pro or Gabb Phone 3 Pro on the Advanced plan to access the full Gabb App Store, which includes hundreds of approved apps. The Gabb Phone 4 has access to a few select limited apps, but not the full Gabb App Store.
Prorated billing charges ⚖️
First bill
First bill
A prorated charge on your first bill charges you for a partial month of service beginning when your device is activated until your first full billing cycle day.
We divide your monthly service plan cost evenly between all of the days in the month, then bill you only for the days that you had an active device until your first billing cycle day.
➡️ Basically, you’re paying a daily rate for a partial month of service.
Example:
You activate your Gabb service plan on April 9th. Your monthly billing cycle date is the 15th of each month.
When you signed up for a Gabb service plan, you paid for your first full month of service (April 15th-May 14th).
You’ll receive a prorated charge on your first bill for April 9th-14th.
Last bill
Last bill
If you cancel your Gabb service plan in the middle of your billing cycle, we’ll give you a credit for the days you already paid for but won’t have service. You may see a prorated credit on your last bill. We’ll send this credit to your card on file. It can take 5-15 business days to receive this credit, depending on your bank.
➡️ This is why you'll see a credit on your bill the month after you cancel a line.
Example:
Your monthly billing day is the 15th of the month.
You’ve paid for April 15th-May 14th.
You cancel your Gabb service plan on April 30th.
You’ll receive a prorated credit on your last bill for May 1st-May 14th.
Subscription billing (Music, etc.) 🎶
We bill subscriptions (such as Gabb Music when added á-la carte) separately from your monthly service plan. You’ll be billed on the same day of the month as when you first signed up for the subscription.
Billing after canceling a line 📝
Here's what to expect in regards to your bill after canceling a Gabb line:
No more active lines; line not under contract when canceling
No more active lines; line not under contract when canceling
If you have no more active lines after your cancelation and the canceled line was not under contract, you'll receive your final bill on your next billing cycle day if you have no more active lines and the line you canceled was not under contract.
Line canceled between day 1-27 of your billing cycle | The Amount Paid box will be negative. This is your prorated credit for your Gabb service plan. |
Line canceled between days 28-31 of your billing cycle | The Amount Paid box may be positive, reflecting your final tax payment. |
No more active lines; line under contract when canceling
No more active lines; line under contract when canceling
If you have no more active lines & the line you canceled was under contract, you will receive your final bill on your next normal billing cycle day. This bill will include any Early Termination Fees. After you make your final payment, you will no longer be charged.
No more active lines; returning device(s)
No more active lines; returning device(s)
If you have no more active lines & you're returning your device, you’ll receive your final bill on your next billing cycle day. The Amount Paid box will be negative. This is your prorated credit for your Gabb service plan.
The refund for your returned product will be combined with your prorated service plan credit. Depending on your billing cycle and when the device(s) are received, the prorated service and device credits may appear on different bills.
💳 You’ll receive your credit to the card on file within 15 business days from your last bill date.
At least one active line; canceled line was not under contract
At least one active line; canceled line was not under contract
If you still have at least one active line and the canceled line was not under contract, we'll apply a prorated credit for the disconnected line to your next monthly bill if you still have at least one active line and the canceled line was not under contract.
At least one active line; canceled line was under contract
At least one active line; canceled line was under contract
If you still have at least one active line and the canceled line was under contract, we'll apply a prorated credit and Early Termination Fee for the disconnected line on your next bill.