Walmart Retail FAQs

You can buy the Gabb Watch 3e, Gabb Phone 4, and Gabb Phone 4 Pro at select Walmart stores.

You can activate your new Gabb Phone or Watch that was purchased from a Walmart store by following the steps in these articles:

The International Mobile Equipment Identity number, or IMEI, is a 15-digit number that identifies your Phone or Watch. Think of it as like a fingerprint for your device. Providing the IMEI number when you activate your Gabb Phone or Watch helps us make sure that your device and service are activated correctly.

Each Gabb phone comes with three months free* of a designated service plan:

Here’s the regular price you’ll be billed after the three months is up:

You can log in to your Gabb account to change your plan & select a contract length (optional) at any time after activation.

The Watch comes with three months of free service. After the three months are up, you’ll be billed for the regular no-contract price for the Watch. You can log in to your Gabb account to change your plan & select a contract length (optional) at any time.

Yes, you can select a different plan & contract length at any time after activation from your online Gabb account.

If you haven’t selected a plan and contract length by the end of the three month period, your plan will default to the plan that was included with your device. You’ll pay the regular no-contract price of that plan, unless you choose another plan & contract.

You can change your service plan in your Gabb account at any time.

No, you do not have to pay an activation fee for a Gabb watch or a Gabb phone purchased in-store at Walmart.

Yes, you will be billed for required telecom taxes & fees during the three month period. The taxes and fee amounts vary by state. We’ll automatically bill each month you for this amount during the first three months.

You can return a Gabb Phone or Watch that you purchased at Walmart to a Walmart store:

*The return time frame may change based on Store Manager discretion.

Gabb Phones are kid-safe phones with calling, texting, GPS location tracking, and easy parental controls, with no internet browsing apps or social media.

Gabb phones are typically for ages 5-18, but each device is recommended for a certain age range:

No, Gabb phones do not have access to internet browsing or social media apps.

Adult smartphones aren’t safe for kids. Kids need safe phones designed especially for them to protect their mental and physical health.

Gabb Phones look and feel like a regular smartphone, but are built for kids from the start so they are safer than other options. This empowers parents to safely grow their child's independence by providing the right tech at the right time—tech in steps—so that kids can become happy, healthy adults.

Yes, Gabb devices require a monthly plan for calling, texting, GPS location tracking, & other connected features.

Yes, you can track the GPS location of your child’s Gabb Watch 3e, Gabb Phone 4, or Gabb Phone 4 Pro. The MyGabb app lets you see your child’s location and set up Safe Zone alerts.

The Gabb Watch has a limit of 100 parent-managed contacts. The Gabb Phone and Gabb Phone Pro have unlimited contacts. Parents can decide to manage phone contacts themselves, or allow their child to add contacts.

Yes, Gabb Messenger will flag or block potentially harmful messages sent to or received from your child’s Gabb Phone or Gabb Phone Pro. You’ll get a notification on your (parent’s) phone from the Gabb Messenger for parents app when a message has been flagged or blocked.

Gabb Messenger’s Safe Video Calling feature allows Gabb Phones to make and receive video calls to or from a contact, even if that contact doesn't have a Gabb Phone. Contacts must have the Gabb Messenger app installed on their phone, and your child must send them an invite.

Teens can download apps on the Gabb Phone 4 Pro if their parent has approved that app. Teens must have a Gabb Phone 4 Pro and be on the Advanced service plan to use the Gabb App Store.

Parents can approve an app from the Gabb Parent Portal online at gabb.com in the Gabb App Store section of their account. Parent-approved apps will be made available to download in the Google Play Store on your teen’s Gabb Phone 4 Pro.

The Gabb Phone 4 Pro purchased at a Walmart store comes with the Advanced plan, which means you’ll be able to add apps to your child’s phone. If you chose the Starter or Standard plan for your child’s Gabb Phone 4 Pro, apps are not included.

Each Gabb phone has a unique set of features:

Yes, the Gabb Watch 3e is water-resistant, rated IP68, one of the highest ratings for water resistance. The Gabb Watch is durably built for everyday kid use with a Gorilla Glass screen.

Both the Gabb Phone 4 and Gabb Phone 4 Pro have cameras that can take photos and videos. The Gabb Watch 3e does not have a camera.

Gabb Music is available on Gabb Phones, and is not available on Gabb Watches. The Standard service plan includes Gabb Music, and the Advanced plan includes Gabb Music+.

Gabb phones look and work similarly to regular smartphones, but are designed with safety in mind to help parents safely grow children’s independence. Gabb phones are designed with easy-to-use parental controls that set us apart from other devices.

Yes, all Gabb devices (Gabb Watch 3e, Gabb Phone 4 and Gabb Phone 4 Pro) are activated with their own area code & phone number based on your ZIP code.

Yes, you can purchase additional watch bands for your child’s Gabb Watch 3e. We offer style bands and sport bands.

Refer to this table to compare the bands we offer. 👇

Yes, we offer screen protectors for the Gabb Watch 3e, and for the Gabb Phone 4 and Gabb Phone 4 Pro. Each kit includes two screen protectors, an installation tray, wet wipes, and dry wipes. The installation tray and wipes help you apply the screen protector cleanly and bubble-free.