Orders and Purchasing

1. Log in to your Gabb account here →
2. Select View Details next to the device you want to upgrade. 
3. Select Upgrade Device in the Device Information section. 
4. Select the new device you want, then follow the prompts to finish your order.

1. Log in to your Gabb account here →
2. Select Add A New Line.
3. Select the new device you want, then follow the prompts to finish your order.

1. Log in to your Gabb account here →
2. Select View Details next to the device you need to replace. 
3. Select Replace Device in the Device Information section. 
4. Select the reason why you need to replace your device, then follow the prompts to finish your order.
   

Gabb sells Phones & Watches in various online retailers including Amazon & Walmart. Purchase your Gabb device directly from Gabb’s store on these marketplaces.

Log in to your account on the retailer’s website and follow their process to cancel an order. If you are unable to cancel the order, you can return your device through them after you receive it.

In order to return a device ordered from a marketplace, you must log in to your account with the marketplace and follow their process for a return.

If your order is lost or delayed by more than two business days after the expected delivery date, and the tracking number does not state “in transit” or “received”, please contact Gabb Support by chatting in at gabb.com/support Monday-Friday from 7:00 a.m.-6:30 p.m. MT, Saturday from 7:00 a.m.-3:00 p.m. MT.

If you didn’t receive your package more than two days after the expected delivery date, but it was marked as delivered by the mail carrier, the process for getting a replacement depends on whether or not you purchased shipping insurance when you placed your order.

• Purchased shipping insurance: We’ll send you a free replacement device. Reach out to Gabb Support by chatting in at gabb.com/support Monday-Friday from 7:00 a.m.-6:30 p.m. MT, Saturday from 7:00 a.m.-3:00 p.m. MT so we can process your replacement order.
  
• Did not purchase shipping insurance: Unfortunately your lost package is not covered. You’ll need to order a replacement device inside your Gabb account online at gabb.com/account and select Replace Device.

You may be eligible for a free or discounted upgrade, depending on the status of your current contract, & what new contract you select.

The delivery time frame depends on the shipping method that you selected. Check your order confirmation email to see your shipping method and expected delivery time frame.

Although you can’t add items to an order after you place it, if you placed your order less than six hours ago, you can cancel your order and place a new one; OR place an additional order. If it’s been more than six hours since you placed your order, you’ll have to place a second order for the correct items.

After you cancel your order, we’ll process a refund back to your payment method. You’ll receive your refund in 7-14 business days, depending on your bank.

This depends on where you ordered your Gabb device from.

• Gabb.com: For new line orders, the device activates when it ships
• Online marketplace (Amazon, Walmart, etc.): Can be activated at any time by visiting gabb.com/activate

There are a few reasons why your promo code may not be working:

1. You’re trying to enter more than one promo code. You can only use one promo code on your order.
2. Your promo code may not apply to your order. For example:
   • Your promo code is for a new line and you’re trying to order an upgrade for an existing line.
   • Your promo code is for a specific device that is not included in your order. 
3. The promo code has expired.

Sometimes there is a lot of traffic on our website, which can cause it to temporarily be slower. Try the following:

1. Let the cart load for five minutes without touching it. If it doesn’t load, refresh the page. Don’t worry, your order won’t be processed twice. Look for an order confirmation email from us. If you don’t receive one after 15 minutes this means the order did not go through. Try placing your order again.

2. Open an Incognito window in the browser on your computer and try your order again. Here’s how to open an Incognito window in your browser
   • Safari
   • Google Chrome
   • Mozilla Firefox
   • Microsoft Edge

Yes, Gabb offers a warranty for additional device protection. You can also purchase shipping insurance when you place your order.