Gabb Watch 3/3e Troubleshooting

Before trying specific troubleshooting steps below, try following these steps to see if that solves your issue:

1. Make sure you have an active Gabb service plan.
2. Force close the MyGabb app on your (parent’s) smartphone.
3. Update the MyGabb app in the Apple App Store or Google Play Store.
4. Turn the Watch off & back on:
   • Press & hold the power button (bottom button) for four seconds, then select the Power Off icon.
   • Wait 15 seconds, then press & hold the power button for four seconds to turn the watch back on.
5. Pair your Watch again via Bluetooth.

When pairing a new Gabb Watch 3e to the MyGabb app, you may get stuck when trying to pair the Watch via Bluetooth. To resolve this:

1. Turn the Watch off. & back on:
   • Press & hold the power button (bottom button) for four seconds, then select the Power Off icon.
   • Wait 15 seconds, then press & hold the power button for four seconds to turn the watch back on.
2. Attempt to pair the Watch again.

If you’re still unable to pair the Watch: Try these steps one at a time:

1. Ensure your Gabb Watch 3e is turned on & displays this screen:
2. Press the back button (top button) on the Watch to restart your Bluetooth connection.
3. In the MyGabb app on the parent’s smartphone, tap Try Again.
4. Turn the Watch off, then back on; force close the MyGabb app:
   • Press & hold the power button (bottom button) on the Watch for four seconds, then select the Power Off icon.
   • Wait 15 seconds, then press & hold the power button for four seconds to turn the watch back on.
   • Force close the MyGabb app on your (parent’s) smartphone.
   • Try pairing your Gabb Watch 3e to the MyGabb app again once the Watch turns back on.
5. Pair your Watch manually:
   • Tap Add Device in the MyGabb app.
   • When the Watch not Found screen appears, wait about 30 seconds. The option to pair manually should appear.
   • Tap Setup Manually, then follow the prompts to pair your Watch.

If you have an active plan but you’re getting a message that says “Error when checking plan” during the pairing process, follow these steps:

1. Turn your Watch off, then back on:
   • Press & hold the power button (bottom button) for four seconds, then select the Power Off icon.
   • Wait 15 seconds, then press & hold the power button for four seconds to turn the watch back on.
2. Force close the MyGabb app on your (parent’s) smartphone, then open it again.
3. Tap Add Device, then follow the prompts to pair your Gabb Watch 3e.

When upgrading from a Gabb Watch 2 to a Gabb Watch 3e or Gabb Phone, the MyGabb app may ask you to reassign an existing Gabb ID or create a new Gabb ID. Because the Gabb Watch 2 did not use a Gabb ID, selecting the Reassign option can cause an error.

If you’re upgrading to a new Gabb device from a Gabb Watch 2, select the option to create a new Gabb ID.

The Gabb Watch only works on 2.4gHZ networks. Your network may only support 5gHZ. Contact your internet provider & ask them to configure your network to support 2.4gHZ. After your network has been re-configured, try connecting your Gabb Watch 3e to your wireless network again

To unpair your Gabb Watch 3/3e from the MyGabb app and reset it:

1. Log in to the MyGabb app from the parent’s smartphone.
2. Select Profile next to the Watch you want to unpair and reset.
3. Scroll to the bottom, then select Remove Device.
4. Select Remove and Reset. This will unpair and reset your Gabb Watch 3/3e.

Update the MyGabb app on the parent’s smartphone in the Apple App Store or Google Play Store.

1. Connect your Watch to WiFi.
   
2. Place your Watch on its charger. Your Watch must be charged to at least 30% before updating.
3. Open the Check for Updates app and tap the Update button. The watch will automatically restart when finished.
   

1. Connect your Watch to WiFi.
2. Open the Gabb ID app on your Watch and select Update Apps. Your Watch will restart when finished.
   

The Gabb Watch 3/3e has a normal usage of 14-18 hours. This includes activities such as voice calls, texting, gaming, Gabb Move activities, notifications, & Safe Zones.

The standby battery life of the Gabb Watch 3/3e is 36-48 hours. Standby is when the watch is in the same spot and not actively in use, but is still powered on. The Watch conserves energy when in standby, allowing it to stay functional while using minimal power.

Gabb Watch 3/3e won’t turn on? Try these steps:

1. Leave your Gabb Watch 3/3e on the charger for 24 hours.
2. Hold the power button (bottom button) down for five seconds.

1. Update system
Shown at the beginning of this article.

2. Toggle Bluetooth off

3. Decrease screen brightness
Swipe down from the top of the screen to open the Quick Settings page. Adjust the brightness slider to decrease the brightness of the screen.

4. Turn off raise to wake
Swipe to the Settings page. Scroll down and select the Raise to Wake icon. Turn off raise to wake.

5. Change wallpaper to static wallpaper
Swipe to the Settings page, then select the Wallpaper icon. Select a static wallpaper from the list.

6. Ensure a Gabb Move activity isn’t running in the background
Swipe to the Apps page, then select the Gabb Move icon. If there is an active activity, select Pause, then Finish.

7. Ensure Stopwatch isn’t running in the background
Swipe to the Apps page, then select the Stopwatch icon. If the Stopwatch is running, select Pause, then Reset.

8. Ensure Timer isn’t running in the background
Swipe to the Apps page, then select the Timer icon. If the Timer is running, select Pause, then Reset.

9. Close all apps running in the background
Go to the Home Page of your Watch. Double tap the power button (bottom button) to bring up the Multitasking pane, which shows all of the apps currently running. Select Close All.

Make sure that the contact you’re trying to call is added as an approved contact in the parent’s MyGabb app. Here’s how to add a contact:

1. Log in to your MyGabb app.
2. Select the Devices tab.
3. Select Profile next to your Gabb Watch 3/3e.
4. Scroll down, then select Manage in the Contacts section.
5. Review your contacts to make sure the number is approved for the Gabb Watch 3/3e.
   • If the contact is in the Contacts list, go to the next step.
   • If the contact is not in the Contacts list, add the contact:
     • Select the blue plus sign in the bottom-right corner.
     • Select Create Contact.
     • Enter the contact information, then scroll to the bottom and select Save.
6. Double check the contact’s phone number to make sure it’s correct.
7. On the Watch, swipe to the Contacts screen and verify that the contact shows up.

Finally:

• Log in to the parent MyGabb app and select Play Sound.
• Press and hold the power button (bottom button) for 10 seconds to restart the Watch.

Situation:
The screen on the Gabb Watch 3/3e is black when the Watch is powered on

Solution:

1. Go to an area where you were previously connected to WiFi.
2. Restart your Gabb Watch 3/3e by pressing and holding the power button (bottom button) for 10 seconds.
3. Wait five minutes, then press the power button once.
4. Follow these steps if that does not resolve the issue:
   • Unpair your Watch from the parent’s MyGabb app:
     • Log in to the MyGabb app from the parent’s phone.
     • Select Profile next to the Watch you want to unpair.
     • Scroll to the bottom, then select Remove Device.
     • Select Remove and Reset. This will unpair and reset your Gabb Watch 3/3e.
   • Pair the Watch to your MyGabb app again as shown here.

If this still does not resolve your issue, perform a factory reset on your Watch:

1. Put your Gabb Watch 3/3e on the charger.
2. Press the back button (top button) 10 times quickly.
3. Select the check mark ✔️ to reset the Watch.

Make sure the volume is turned up on the Watch. There are two ways to adjust the volume: directly on the Watch, or from the parent’s MyGabb app.

On the Gabb Watch 3/3e:

1. Swipe down from the top of the Watch to open the Quick Settings menu.
2. Use the volume slider to adjust the volume.

From the MyGabb app: 

1. Log in to the parent’s MyGabb app. 
2. Select the Devices tab.
3. Select Volume Control under your Gabb Watch 3/3e.
4. Select Reset Volume.
5. Use the slider to adjust the volume, then select Apply Volume.
6. Select Override.

1. Turn the Watch off:
   • Press & hold the power button (bottom button) for four seconds.
   • Select the power off icon.
2. Wait 10 minutes, then feel the watch to see if it has cooled down.
   • If the watch feels cool, proceed to the next step.
   • If the watch still feels hot, wait until the Watch has cooled down before proceeding to the next step.
3. Press and hold the power button for four seconds to turn the Watch back on.

This can happen for a few reasons:

• The Gabb Watch 3/3e is turned off
• The Watch has a dead battery
• The Watch has a low cell signal

Follow these steps if the GPS location on your Gabb Watch 3/3e isn’t updating in the specified timeframe:

1. Make sure that your Watch is turned on, charged, and has at least three bars of cell service. 
2. Log in to the MyGabb app from the parent’s smartphone.
   • Update the app in your app store, if necessary.
     • Apple App Store
     • Google Play Store
3. Select the Devices tab.
4. Select Profile next to the device.
5. Select Locate to update the GPS location.

1. Wait for the Watch to run out of battery, then charge it all the way and turn it on again.
2. Follow these steps if turning the Watch back on doesn’t resolve your issue:
   • Unpair your Watch from the parent’s MyGabb app:
     1. Log in to the MyGabb app from the parent’s smartphone. 
     2. Select Profile next to the Watch you want to unpair. 
     3. Scroll to the bottom, then select Remove Device.
     4. Select Remove and Reset. This will unpair and reset your Gabb Watch 3/3e. 
   • Pair the Watch to your MyGabb app again as shown here.

If this still does not resolve your issue, perform a factory reset on your Watch:

1. Put your Gabb Watch 3/3e on the charger.
2. Press the back button (top button) 10 times quickly.
3. Select the check mark ✔️ to reset the Watch.

Situation:
Black Android recovery screen displays on Gabb Watch 3/3e

Solution:

1. Press the power button (bottom button) once to select Try again.
2. Follow these steps if that does not resolve the issue:
   • Unpair your Watch from the parent’s MyGabb app:
     • Log in to the MyGabb app from the parent’s smartphone.
     • Select Profile next to the Watch you want to unpair.
     • Scroll to the bottom, then select Remove Device.
     • Select Remove and Reset. This will unpair and reset your Gabb Watch 3/3e 
3. Pair the Watch to your MyGabb app again as shown here.

If this still does not resolve your issue, perform a factory reset on your Watch:

1. Put your Gabb Watch 3/3e on the charger.
2. Press the back button (top button) 10 times quickly.
3. Select the check mark ✔️ to reset the Watch.