Gabb Watch 3 Troubleshooting

Update the MyGabb app on the parent’s phone in the App Store (iOS) or Google Play Store (Android).

1. Connect your Watch to WiFi.
   
2. Place your Watch on its charger. Your Watch must be charged to at least 30% before updating.
3. Open the Check for Updates app and tap the Update button. The watch will automatically restart when finished.
   

1. Connect your Watch to WiFi.
   
2. Open the ID app on your Watch and select Update Apps. Your Watch will restart.
   

Situation:
WiFi network not listed on Gabb Watch 3
Solution:
The Gabb Watch only works on 2.4gHZ networks. Your network may only support 5gHZ. Contact your internet provider & ask them to configure your network to support 2.4gHZ. After your network has been re-configured, try connecting your Gabb Watch 3 to your wireless network again.


Situation:
Gabb Watch 3 stuck on Connecting to Network screen during activation
Solution:
Try moving somewhere with a better cell signal, like outdoors or near a window. If you still can’t connect, you’ll need to contact Gabb Support so we can help you with this issue. Please chat live with us Monday-Friday from 7:00 a.m.-6:30 p.m. MT, Saturday from 7:00 a.m.-3:00 p.m. MT.

Situation:
Bluetooth times out when trying to pair Gabb Watch 3 to MyGabb app. If you’re on the Connect to WiFi screen in the MyGabb app, & the Watch has been on the Connected screen for more than 30 seconds, Bluetooth has timed out. 
Solution:
Tap the Retry button.

Situation:
Your Gabb Watch 3 needs to be unpaired from the MyGabb app and reset
Solution:

1. Login to the MyGabb app from the parent’s smartphone.
2. Select Profile next to the Watch you want to unpair and reset.
3. Scroll to the bottom, then select Remove Device.
4. Select Remove and Reset. This will unpair and reset your Gabb Watch 3.

Make sure that the contact you’re trying to call is added as an approved contact in the parent’s MyGabb App

1. Login to the parent’s MyGabb app.
2. Select the Devices tab.
3. Select Profile next to your Gabb Watch 3.
4. Scroll down, then select Manage in the Contacts section.
5. Review your contacts to make sure the number is approved for the Gabb Watch 3.
   • If the contact is in the Contacts list, go to the next step.
   • If the contact is not in the Contacts list, add the contact:
     • Select the blue plus sign in the bottom-right corner.
     • Select Create Contact.
     • Enter the contact information, then scroll to the bottom and select Save.
6. Double check the contact’s phone number to make sure it’s correct.
7. On the Watch, swipe to the Contacts screen and verify that the contact shows up.

Finally:

• Login to the parent MyGabb app and select Play Sound.
• Press and hold the power button (bottom button) for 10 seconds to restart the Watch.

Make sure the volume is up on the Watch. There are two ways to adjust the volume: directly on the Watch, or from the parent’s MyGabb app.

1. On the Gabb Watch 3
   
   – Swipe down from the top of the Watch to open the Quick Settings menu.
   – Select the Volume icon.
   – Use the slider to adjust the volume.
   
2. From the MyGabb App
   
   – Login to the parent’s MyGabb app. 
   – Select the Devices tab.
   – Select Volume Control under your Gabb Watch 3.
   – Select Reset Volume.
   – Use the slider to adjust the volume, then select Apply Volume. 
   Select Override.

1. Turn the Watch off:
   • Press & hold the power button (bottom button) for four seconds.
   • Select the Power Off icon.
2. Wait 10 minutes, then feel the watch to see if it has cooled down.
   • If the watch feels cool, proceed to the next step.
   • If the watch still feels hot, wait until the Watch has cooled down before proceeding to the next step.
3. Turn the Watch back on by pressing and holding the power button for four seconds.

Situation:
The screen on the Gabb Watch 3 is black when the Watch is powered on
Solution:

1. Go to an area where you were previously connected to WiFi.
2. Restart your Gabb Watch 3 by pressing and holding the power button (bottom button) for 10 seconds.
3. Wait five minutes, then press the power button once.
4. Follow these steps if that does not resolve the issue:
   • Unpair your Watch from the parent’s MyGabb app:
     • Login to the MyGabb app from the parent’s phone.
     • Select Profile next to the Watch you want to unpair.
     • Scroll to the bottom, then select Remove Device.
     • Select Remove and Reset. This will unpair and reset your Gabb Watch 3.
   • Pair the Watch to your MyGabb app again as shown here

If this still does not resolve your issue, perform a factory reset on your Watch:

1. Put your Gabb Watch 3 on the charger.
2. Press the back button (top button) 10 times quickly.
3. Select the check mark ✔️ to reset the Watch.

This can happen for a few reasons:

• The Gabb Watch 3 is turned off
• The Watch has a dead battery
• The Watch has a low cell signal

Follow these steps if the GPS location on your Gabb Watch 3 isn’t updating in the specified timeframe:

1. Make sure that your Watch is turned on, charged, and has at least three bars of cell service. 
2. Login to the MyGabb app from the parent’s smartphone.
   • Update the app in your app store, if necessary.
3. Select the Devices tab.
4. Select Profile next to the device.
5. Select Locate to update the GPS location.

1. Wait for the Watch to run out of battery, then charge it all the way and turn it on again.
2. Follow these steps if turning the Watch back on doesn’t resolve your issue:
   • Unpair your Watch from the parent’s MyGabb app:
     1. Login to the MyGabb app from the parent’s phone. 
     2. Select Profile next to the Watch you want to unpair. 
     3. Scroll to the bottom, then select Remove Device.
     4. Select Remove and Reset. This will unpair and reset your Gabb Watch 3. 
   • Pair the Watch to your MyGabb app again as shown here

If this still does not resolve your issue, perform a factory reset on your Watch:

1. Put your Gabb Watch 3 on the charger.
2. Press the back button (top button) 10 times quickly.
3. Select the check mark ✔️ to reset the Watch.

Situation:
Black Android recovery screen displays on Gabb Watch 3

Solution:

1. Press the power button (bottom button) once to select Try again.
2. Follow these steps if that does not resolve the issue:
   • Unpair your Watch from the parent’s MyGabb app:
     • Login to the MyGabb app from the parent’s phone.
     • Select Profile next to the Watch you want to unpair.
     • Scroll to the bottom, then select Remove Device.
     • Select Remove and Reset. This will unpair and reset your Gabb Watch 3. 
3. Pair the Watch to your MyGabb app again as shown here

If this still does not resolve your issue, perform a factory reset on your Watch:

1. Put your Gabb Watch 3 on the charger.
2. Press the back button (top button) 10 times quickly.
3. Select the check mark ✔️ to reset the Watch.