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Gabb Messenger for Parents

What is Gabb Messenger for parents?

This article covers how parents can use their Gabb Messenger app on their smartphone. If you want to learn about how to use Gabb Messenger on your child’s Gabb Phone, check out this article.

Gabb Messenger for parents allows parents to control their child’s Gabb Messenger app from your smartphone. Gabb Messenger can be downloaded from the Apple App Store & Google Play Store

Gabb Messenger uses smart filtering to flag and block explicit content, links, harmful words, & harmful emojis. If we detect inappropriate content, we’ll flag or block it, & parents get a notification from the Gabb Messenger app on your smartphone.

Gabb Messenger can only be installed on Gabb Phones. Gabb Watches do not support Gabb Messenger.

Blocking & Flagging

Gabb uses multiple levels of filtration to determine if a message may be potentially harmful or inappropriate. Messages may be blocked, flagged, or both. Here’s how it works:

Blocked: High confidence that the message contains harmful content and we block it from the child on their device.

🚩 Flagged: Potentially harmful content has been detected in the message and we forward it to the you in the Gabb Messenger Parent app.

Flagged content is still visible to the child on their device unless it is also blocked.

What is flagged and what is blocked?

Blocked but NOT flagged
  • All received media from unknown numbers.
    • After the number is added as a Contact, the messages will display.
  • Outgoing images that may have pornographic content.
    • These are prevented from being sent by the child.
Flagged but NOT blocked
  • Any potentially harmful outgoing text messages.
  • Links received from Contacts (these are not clickable).
  • Texts received from Contacts containing potentially offensive/harmful language.
Blocked AND flagged
  • Any image received that may have pornographic content.
  • Links received from unknown numbers.
    • After the number is added as a contact, the link will displayed.
  • Texts received from unknown numbers containing potentially offensive/harmful language.
    • After the number is added as a contact, we display the message.

Although Gabb Messenger filtration blocks and flags inappropriate or harmful content with a high level of accuracy, it is ever improving. We encourage families to have regular conversations about digital safety.

Setting up Gabb Messenger

Gabb Messenger is the default messaging app on all Gabb phones & comes pre-installed on the phone. Parents must download the Gabb Messenger Parent app on their smartphone to set up parental controls & make/receive video calls.

Link your Gabb Messenger Parent app to your child’s Gabb Messenger app on your child’s Gabb Phone by following these steps:

  1. Download the Gabb Messenger Parent app onto the parent’s smartphone using the Apple App Store or Google Play Store.
  2. Sign into Gabb Messenger on your smartphone using the parent’s Gabb account login information (the same username and password used to log in to your Gabb account online—not your child’s login information).
  3. Enable push notifications so you get notified instantly about flagged and blocked content.

Don’t see your child’s phone in the Gabb Messenger Parent app? Make sure your child is logged into the Gabb ID app on their Gabb device, then select Settings > Troubleshooting > Sync Settings from their Gabb Messenger app.

Managing contacts and deletion settings

Add & manage contacts from the Gabb Messenger parent app on your smartphone. You can approve contacts and manage message deletion settings from their Gabb Messenger Parent app.

Parents must have the Gabb Messenger Parent app installed on their smartphone to control & monitor the child’s Gabb Messenger.

Approved contacts

Manage approved contacts from the Gabb Messenger Parent app to restrict your child from contacting phone numbers not on the approved contacts list.

If your child has a Gabb Phone or Gabb Phone Plus, the approved contacts list will only apply to texting—not phone calls. Contact management via Gabb Messenger Parent applies to texts and calls on the Gabb Phone 4, Gabb Phone 3 Pro, and Gabb Phone 4 Pro

Upgrade to a Gabb Phone 4 or Gabb Phone 4 Pro here

Set up an approved contacts list
  1. Log in to the Gabb Messenger Parent app
  2. Select Controls at the bottom of the screen.
  3. Select the profile of the child you want to add controls to.
  4. Select Contact Management.
  5. Select the slider next to Parent-managed, then build your approved contacts list.
Message deletion settings

Use Gabb Messenger Parent to control the deletion settings for your child’s messages. You can allow your child to delete messages instantly, after 30 days, or never.

Follow these steps to set up deletion settings for your child:

  1. Log in to the Gabb Messenger Parent app from your smartphone. 
  2. Select Controls at the bottom of the screen.
  3. Select the profile of the child you want to manage deletion settings for.
  4. Select Deleting Settings
  5. Select the radio button next to the deletion setting you want. Your selection will be saved automatically.
Text/call logs

Gabb keeps a record of your child’s texts & calls made from their Gabb Phone. You can review the text log or call log for your child’s device by logging into your Gabb account.

Here’s how to look at your child’s text & call logs:

  1. Log in to your Gabb account
  2. Select View Details next to your child’s profile.
  3. Scroll down to the Call Logs section (to review the call history), or to the Text Logs section (to review the texting history).

If you want to download a copy of the Logs, select the Download Logs button.

Text logs do not show the content of text messages—they show:

If the message was sent or received
• Date & time the message was sent or received
• To/from phone number

Safe video calling on Gabb Messenger

Gabb Messenger allows your child to make safe video calls to other Gabb Messenger users using a Gabb phone. You can make a video calls to your child using the Gabb Messenger Parent app. If you don’t have the Gabb Messenger Parent app installed on your smartphone, download it from the Apple App Store or Google Play Store.

Video calls can only be made to contacts who have Gabb Messenger installed on their Gabb phone & have video calling enabled. If the contact does not have Gabb Messenger installed on their device your child will not be able to make video calls to that person. Children can make video calls to parents who have the Gabb Messenger Parent app installed on their smartphone.

Gabb ensures safe video calling by detecting nudity on video calls. If we detect nudity during the video call, we’ll end the call, video calling will be locked, and you’ll get a notification from the Gabb Messenger Parent app.

Troubleshooting

Having issues with Gabb Messenger for parents? Look for your issue below 👇

Make sure your Gabb Messenger app is up to date. Learn how to check for updates here

Deleting settings not being followed
  1. You can set up one of three different deleting settings: 
    • Instantly: Messages can be permanently deleted from Trash. 
    • After 30 days: Messages are permanently deleted from Trash after 30 days.
    • Never: Deleted messages always remain in the Trash. 

Here’s how to change your child’s deleting settings:

  1. Log in to the Gabb Messenger app on your smartphone.
  2. Tap on your child’s profile icon, then tap Controls.
  3. Tap Deleting Settings
  4. Select the radio button next to the deleting setting you want. 
Not flagging or blocking texts
  1. Log in to the Gabb ID app on the Gabb phone using your child’s login information.
  2. Log in to the Gabb Messenger Parent app from your smartphone.
  3. Enable notifications for Gabb Messenger Parent on your smartphone.
  4. Sync your Gabb Messenger settings:
    • Open Gabb Messenger on your Gabb Phone.
    • Select Settings.
    • Select Troubleshooting.
    • Select Sync Settings.
Child can text unapproved contacts

If your child can text people who aren’t in their contacts, you might not have parent-managed contacts turned on. Here’s how to update that setting:

  1. Log in to the Gabb Messenger app on your smartphone.
  2. Tap on your child’s profile icon, then tap Controls.
  3. Tap Contact Management
  4. Make sure the Parent-managed slider is active.
  5. Tap Approved Contact List, then tap Approve a new contact
  6. Enter the contact’s details, then tap Approve Contact.


Still need help? Contact Gabb Support.

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