Gabb Phone 3 Pro and 4 Pro Troubleshooting

You can transfer your child’s service from one phone to another digitally from your Gabb account. Removing the SIM card is not required to transfer your service.

Go to gabb.com/activate & follow the steps to transfer your service.

To transfer a number from another carrier to your new Gabb Phone you’ll need a port out/transfer PIN from the other carrier. After you get this PIN, contact Gabb Support to move your existing phone number to your Gabb Phone.

1. Log out of the MyGabb app, then log back in.
2. Select the Devices tab.
3. Select Profile next to the device. 
4. Scroll to the bottom of the page and select Remove Device.
5. Log out of and uninstall the MyGabb app
6. Turn your Gabb Phone off, then back on. 
7. Open the MyGabb app on the Gabb Phone.
8. Select Show QR Code. You’ll see a QR code on the Gabb Phone’s screen.
9. Scan the QR code on the Gabb Phone with the camera on your smartphone. 
10. Follow the prompts on your smartphone to complete the setup process.

Log out of your child’s Gabb ID app from their Gabb Phone 4 Pro, then log back in. You’ll need to sign in to the Gabb ID that was being used when the previous backup occurred.

Need to reset the password on your child’s Gabb account? Here’s how:

1. Connect your Gabb Phone to WiFi. 
2. Log in to your Gabb account →
3. Select View Details next to the profile that needs the password reset. 
4. Select Change Password under the child’s name.
5. Enter the new password, then select Save.

If your Gabb Phone 3 Pro or 4 Pro is frozen, press the power button and volume down button at the same time for 10 seconds to restart the Phone.

If your child forgot their phone PIN or password, please contact Gabb Support. 

We recommend adding both a PIN & a fingerprint once the device is unlocked.

This can happen when your Phone:

• Is turned off
• Has a dead battery
• Is in airplane mode
• Has a low cell signal

Check to see if any of these are impacting your Phone.

Follow these steps to manually update the GPS location of your Gabb Phone 3 Pro or Gabb Phone 4 Pro:

1. Make sure that your Phone is turned on, charged, and has at least three bars of cell service. 
2. Log in to the MyGabb app from your smartphone. Update the app in your app store, if necessary.
   • Apple App Store
   • Google Play Store
3. Select the Devices tab.
4. Select Profile next to the device.
5. Select Locate to update the GPS location.

First, reset the network settings:

1. Turn the Gabb Phone off, then turn it back on. 
2. Open the Settings app on your Gabb Phone.
3. Select General Management.
4. Select Reset.
5. Select Reset network settings. 

Then, review the approved contact list:

6. Open the Gabb Messenger Parent app on your smartphone. 
7. Select your child’s profile icon, then select Controls.
8. Select Contact Management.
   1. If the Parent-Managed slider is active, either:
      1. Select Approved Contact List, then add the contact to the approved contacts list. 
      2. Turn it off to allow your child to contact someone not in the approved contacts list.

1. Open the Settings app on your Gabb Phone.
2. Select General Management.
3. Select Reset.
4. Select Reset network settings.

1. Connect your Gabb Phone to WiFi. 
2. Open Gabb Messenger Parent on your smartphone.
3. Log out of Gabb Messenger on your Gabb Phone, then log back in.
4. Select Settings at the bottom of the screen. 
5. Select Troubleshooting.
6. Select Sync Settings.
7. Make sure that the Group Chat slider is enabled when composing the message.

1. Turn your Gabb Phone off.
2. Take out the SIM card. Leave it out for 10 seconds. 
3. Put the SIM card back in. Make sure you enter it facing the same direction as when you removed it. 
4. Turn your Gabb Phone back on. 
5. Reconnect your Gabb Phone to WiFi.
6. Gabb Phone 4 Pro only: Verify that you have a 5G cellular plan.
   1. Log in to your Gabb account → 
   2. Select View Details next to your Gabb Phone 4 Pro.
   3. Scroll to the Total Monthly Bill section. Your plan type is listed under your bill total. 
   4. If your plan type does not say 5G, contact Gabb Support so we can update your coverage to 5G.

1. Open the Gabb Messenger Parent app on your smartphone. 
2. Select your child’s profile icon, then select the Safe Video Calling slider. 
3. Open Gabb Messenger on your Gabb Phone.
4. Select Settings.
5. Select Troubleshooting, then select Sync Settings.

You can only download third-party apps from the Gabb App Store if you’re on our Advanced service plan. The Advanced plan is $34.99 a month. 

Here’s how to upgrade to the Advanced plan:

1. Log in to your Gabb account →
2. Select View Details next to your Gabb Phone.
3. Scroll to the Device Information section, then select Manage Plan.
4. Select the Advanced plan, then select Continue.
5. Review the Plan Change Summary, then select Confirm Changes. 

Third-party apps are only available to download from the Google Play Store on the Gabb Phone 3 Pro or Gabb Phone 4 Pro, and only if you’re subscribed to the Advanced plan on that device.

After you’ve subscribed to the Advanced plan, follow these steps to add an app to your child’s Google Play Store:

1. Log in to the Gabb ID app on the Gabb Phone using your child’s credentials. 
2. Log in to the Gabb App Store using your parent account credentials from a web browser.
3. Browse or search for the app you want to add to your child’s Phone. 
4. Select Add next to the app’s name.
5. Select Add App to enable the app on your child’s device and load it into their Google Play Store. 
6. Navigate to the Google Play Store on your child’s Gabb Phone. It may take up to 24 hours for the app to show in the Google Play Store. 
7. Download the app from the Google Play Store.

To remove an app from your Gabb Phone 3 Pro or 4 Pro, press and hold the app icon, then select Uninstall. 

If the app is still on your Gabb phone, connect the phone to WiFi and make sure your child is signed in to their Gabb ID. It may take up to 24 hours for the app to be removed from your child’s phone.