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Gabb Phone 3 Pro and 4 Pro Troubleshooting

Having issues with your Gabb Phone 3 Pro or Gabb Phone 4 Pro? We can help! This article covers some common troubleshooting issues.

Child forgot screen unlock PIN or password

If your child forgot their phone PIN or password, please contact Gabb Support at 385-235-6646 Monday-Friday from 7:00 a.m.-6:30 p.m. MT, Saturday from 7:00 a.m.-3:00 p.m. MT, or chat in live at gabb.com/support. 

We recommend adding both a PIN & a fingerprint once the device is set up again.

App(s) not showing in child’s Google Play Store

Third-party apps are only available to download from the Google Play Store on the Gabb Phone 3 Pro or Gabb Phone 4 Pro, and only if you’re subscribed to the Advanced plan on that device.

Here’s how to upgrade your plan:

1. Login to www.gabb.com/account →
2. Find the device you want to upgrade the plan for, the select Manage in the Plan Details section.
3. Select the Advanced plan. 

After you’ve subscribed to the Advanced plan, follow these steps to add an app to your child’s Google Play store:

1. Use the Gabb ID app on the Gabb phone to sign in to your child’s Gabb account. 
2. Login to your Gabb account from a web browser at https://gabb.com/account/gabb-app-store →
3. Browse or search for the app(s) you want to add to your child’s phone. 
4. Select Add next to the app’s name.
5. Select Add App to enable the app on your child’s device, and loads into their Google Play Store. 
6. Navigate to the Google Play Store on your child’s phone. It may take up to 24 hours for the app to show in the Google Play Store. 
7. Download the app from the Google Play Store.

What if you don’t have an app I want?

Have an app you want to add to our library? Follow this link to our App Guide page, then select Request App in the blue Request an App section. We’ll review your suggestion and add the app to our library if it meets our standards.

We review all app submissions, and are continuously adding more apps. We try to review & approve app suggestions as quickly as possible, but cannot approve every request. Some apps do not function on Gabb devices or do not meet our standards to be included in the library. We don’t add apps that cater only to adults, require internet access, social media, or have a messaging element. 

App not removed from phone after disabling it from the parent’s Gabb account online

Did you remove an app from your child’s Gabb Phone but it’s still showing on their phone? Press and hold the app on the Gabb phone’s home screen, then select Uninstall. If the app is still on your Gabb phone, connect the phone to WiFi and make sure your child is signed in to their Gabb ID on the phone. It may take up to 24 hours for the app to be removed from your child’s phone.

Phone is frozen

If your Gabb Phone 3 Pro or 4 Pro is frozen, hold the power button and volume down button at the same time for 10 seconds. This will restart the phone.

Files in Gabb Cloud not restoring

Files not restoring from Gabb Cloud? Log out of your child’s GabbID from their Gabb Phone 4 Pro, then log back in. You’ll need to sign in to the Gabb ID that was being used when the previous backup occurred.

Need to reset the password on your child’s Gabb account? Here’s how:

1. Login to www.gabb.com/account →
2. Select View Details next to the profile that needs the password reset. 
3. Select Change Password under the child’s name.
4. Enter the new password, then select Save.

How do I move my phone number from one Gabb phone to another?

You can transfer your child’s phone number from one phone to another by performing a SIM swap. This can be done digitally from your Gabb account. Removing the SIM card is not required to transfer the phone number.

Follow these steps:

1. Login to www.gabb.com/account →
2. Select View Details under the old line.
3. Select Activate Device. 
4. Select New Phone.
5. Enter the new SIM ICC number (found on the back of the Gabb phone’s box).
6. Select Continue.