Gabb Phone 4 Troubleshooting

You can transfer your child’s phone number from one Gabb device to another. This is done digitally from your Gabb account. Removing the SIM card is not required to transfer your phone number.

To transfer a number from another carrier to your new Gabb Phone you’ll need a port out/transfer PIN from the other carrier. After you get this PIN, contact Gabb Support to move your existing phone number to your Gabb Phone.

1. Log out of the MyGabb app on your smartphone, then log back in.
2. Select Manage. 
3. Tap on your Gabb Phone 4.
4. Select Manage Profile. 
5. Scroll to the bottom of the page and select Remove Device, then select Remove.
6. Log out of and uninstall the MyGabb app on your smartphone. 
7. Download the MyGabb app on your smartphone, then log back in.
   1. Apple App Store
   2. Google Play Store
8. Turn your Gabb Phone off, then back on. 
9. Open the MyGabb app on the Gabb Phone, then select Show QR Code. You’ll see a QR code on the Gabb Phone’s screen.
10. Scan the QR code on the Gabb Phone using the MyGabb app on your smartphone. 
11. Follow the prompts in the MyGabb app to complete the setup process.

Log out of your child’s Gabb ID app from their Gabb Phone 4, then log back in. You’ll need to sign in to the Gabb ID that was being used when the previous backup occurred.

Need to reset the password on your child’s Gabb account? Here’s how:

1. Connect your Gabb Phone to WiFi. 
2. Log in to your Gabb account →
3. Select View Details next to the profile that needs the password reset. 
4. Select Change Password under the child’s name.
5. Enter the new password, then select Save.

If your Gabb Phone 4 is frozen, press the power button and volume down button at the same time for 10 seconds to restart the Phone.

If your child forgot their phone PIN or password, please contact Gabb Support. 

We recommend adding both a PIN & a fingerprint once the device is unlocked.

This can happen when your Phone:

• Is turned off
• Has a dead battery
• Is in airplane mode
• Has a low cell signal

Check to see if any of these are impacting your Gabb Phone 4.

Follow these steps to manually update the GPS location of your Gabb Phone 4:

1. Log in to the MyGabb app on your smartphone.
2. Tap on your Gabb Phone 4. 
3. Select the Refresh button in the bottom-left corner of the map.

First, check your approved contacts list:

1. Open the Gabb Messenger app on your smartphone. 
2. Select your child’s profile icon at the top of the page, then select Controls.
3. Select Contact Management.
   1. If the Parent-Managed slider is active (blue), the contact must be added to the approved contacts list. Select Approve a New Contact, then add the contact to your approved contacts list. 
   2. If the Parent-Managed slider is not active, add the contact to your Gabb Phone.

If that doesn’t work, try the following: 

1. Turn your Gabb Phone 4 off. 
2. Remove the SIM card.
3. Turn the Gabb Phone on, without inserting the SIM card. 
4. Wait for the error message, then turn the Phone off. 
5. Insert the SIM card. Make sure you enter it facing the same direction as when you removed it. 
6. Turn your Gabb Phone 4 back on, then wait five minutes to use the Phone. 
7. After five minutes have passed, reset your network settings:
   1. Open the Settings app on your Gabb Phone 4. 
   2. Select System.
   3. Select Reset Options.
8. Select Reset WiFi, Mobile, & Bluetooth, then select Reset Settings.

1. Open the Settings app on your Gabb Phone 4.
2. Select System.
3. Select Reset options.
4. Select Reset WiFi, mobile, & Bluetooth, then select Reset Settings.

1. Connect your Gabb Phone to WiFi. 
2. Log out of Gabb Messenger on the Gabb Phone 4, then log back in & open the app.
3. Select Settings at the bottom of the screen. then select Troubleshooting.
4. Select Sync Settings.
5. Make sure that the Group Chat slider is enabled when composing the message.

1. Turn your Gabb Phone 4 off.
2. Take the SIM card out. Leave it out for 10 seconds. 
3. Put the SIM card back in. Make sure you enter it facing the same direction as when you removed it. 
4. Turn your Gabb Phone back on.

1. Open the Gabb Messenger app on your smartphone. 
2. Select your child’s profile icon, then select Controls. 
3. Enable Safe Video Calling by activating the slider. 
4. Open Gabb Messenger on your Gabb Phone.
5. Select Settings.
6. Select Troubleshooting, then select Sync Settings.

The Gabb Phone 4 offers some limited apps for download. You can add these apps to your child’s Gabb Phone 4 by following these steps:

1. Log in to your Gabb account → 
2. Select Gabb App Store from the left side menu. 
3. Select your Gabb Phone 4. 
4. Locate the app you want to download, then select Add next to the app. 
5. Select Add App. The app will automatically download to your Gabb Phone 4. 
6. Open the Gabb ID app on your Gabb Phone.
7. Select Check for Updates to sync your Gabb Phone with the MyGabb app on your smartphone and download the app.

Did you remove an app from your child’s Gabb Phone 4, but it hasn’t been removed from the Phone yet? Press and hold the app icon, then select Uninstall. 

If the app is still on your Gabb phone, connect the phone to WiFi and make sure your child is signed in to their Gabb ID app. It may take up to 24 hours for the app to be removed from your child’s phone.