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Gabb Phone 4 Pro Quick User Guide

Welcome to the Gabb Phone 4 Pro User Guide. This User Guide will help you get to know & set up your new Gabb Phone 4 Pro.

Activating your Gabb Phone 4 Pro

You can activate, pair & set up your new Gabb Phone 4 Pro in a few easy steps. Find out how in this article

Get to know your Gabb Phone 4 Pro

Security features & parental controls

🔒 GabbOS

Gabb’s proprietary operating system provides a safe tech environment for kids. GabbOS comes pre-installed on the Gabb Phone 4 Pro.

🔒 Location/Safe Zones

The Gabb Phone 4 Pro is equipped with GPS location tracking & customizable Safe Zones. 

Here’s how GPS location tracking works.

🔒 Safe texting on Gabb Messenger

Gabb Messenger flags or blocks messages that may be harmful to your child. You’ll get a notification from the Gabb Messenger Parent app when this happens. Download Gabb Messenger Parent on iOS or Android to be notified of flagged messages & more.

See this article for more information on Gabb Messenger.

🔒Safe video calling

Gabb Messenger allows your child to make safe video calls to other Gabb Messenger users using a Gabb phone. You can make a video calls to your child using the Gabb Messenger Parent app.

🔒 No social media apps or internet browsers

Keep your kids safe from potentially harmful content and encourage them to spend time off screens.

🔒 Gabb App Store

The Gabb Phone 4 Pro has access to the Gabb App Store. We have hundreds of apps available for download, & approve more weekly. You have full control over which apps your child can download. Review the Gabb App Guide to determine the risks and benefits of adding apps to your Gabb Phone 4 Pro.

Learn how to download an app here

Your Gabb Phone 4 Pro must be on the Advanced plan to have access to the Gabb App Store. Learn how to upgrade your plan.

🔒 Clean music streaming

Gabb Music and Gabb Music+ don’t bleep out lyrics—instead, we use our industry-leading tools and proprietary technology to filter out explicit and suggestive songs. Gabb Music is included on Standard plans, and Gabb Music+ is included on Advanced Plans.

Learn more about Gabb Music here.

🔒 Block spam calls with Gabb Guard

Gabb Guard automatically blocks up to 90% of suspicious calls and texts, keeping unknown callers from contacting your child.

🔒 Gabb ID & Gabb Cloud

A Gabb ID is a secure account login that you create for your child when you activate your Gabb Phone 4 Pro. This allows your data to be backed up on Gabb Cloud. Gabb Cloud backs up the phone’s data every night, as long as your child is logged into their Gabb ID app.

• More information about Gabb ID
• More information about Gabb Cloud

🔒 Text & call logs

You can monitor your child’s text & call usage history from within your Gabb account. These logs allows you to see how often your Gabb Phone 3 Pro is being used.

Learn more about usage logs here.


Apps

Essential apps

What apps are included?

The Gabb Phone 4 Pro comes with over 15 essential apps, including:

  • Camera
  • Photos
  • Gabb Maps (learn more about Maps here)
  • Gabb Messenger
  • Calculator
  • Weather
  • Notes
  • Media Player

All of our pre-loaded apps are designed to keep kids safe, and do not have access to the internet or social media.

Read this article for more details about the apps & settings & on the Gabb Phone 4 Pro.

Parent approved third-party apps

We have hundreds of apps available to download on the Gabb Phone 4 Pro. You must be on the Advanced plan to download apps. Gabb gives you control over what apps your child can access.

Third-party apps come with risks. Use the Gabb App Guide as a resource to determine what’s best for your family.

Here’s how it works:

  1. Log in to the Gabb App Store from a web browser.
  2. Browse or search for the app(s) you want to download.
  3. Select Add next to the app’s name.
  4. Select Add App. The app will be enabled on your child’s device and loaded into their Play store.
  5. Navigate to the Google Play Store on the Gabb Phone 4 Pro, then download the app.

Parent approved third-party apps are only available on our Advanced plan. If you’d like to upgrade your plan to Advanced, from a computer:

  • Log in to your Gabb account
  • From the Dashboard, scroll to the phone plan you want to change and click Manage
  • Update your plan to Advanced

What’s in the box and specs

What’s in the box?
  • Samsung Galaxy A15 phone
    • Non-removable battery
    • SIM Card pre-installed
  • USB-C to USB-C charging cable
  • Insert with Activation URL
  • Gabb Sticker
  • SIM tool
Phone specs
  • Device model: Samsung Galaxy A15, Blue-Black
  • Network capability: 5G 
  • Processor: Octacore processor
  • Display: 6.5”, low blue light 
  • Storage: 128GB of storage
  • Cameras: 50MP Wide/5MP Ultrawide/2MP Macro/13MP selfie
Coverage

Gabb’s cellular service runs on America’s best network. We only offer service in the United States. Gabb devices will not work internationally, but they can still connect to WiFi.

Learn more about our coverage here

Gabb Phone 4 Pro Activation Troubleshooting

A new line was set up for the new device instead of transferring an existing Gabb phone number

You can transfer your child’s service from one phone to another digitally from your Gabb account. Removing the SIM card is not required to transfer your service.

Go to gabb.com/activate & follow the steps to transfer your service.

After you’ve transferred the existing phone number to your new Gabb Phone, send an email to billing@gabb.com and ask us to cancel the new line that was set up on accident.

No cell service (cannot receive texts/calls, etc.)

Having issues with cell service, including receiving calls & texts? Try these steps:

  1. Log in to your Gabb account and verify that the Gabb Phone 4 Pro is activated.
    • If the Phone is active (has cellular bars), continue to the next step.
    • If the Phone is not active, go to this article and follow those steps.
  2. Turn the phone off, then back on.



Still need help? Check out our Gabb Phone 4 Pro troubleshooting article.


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