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SECS

Gabb Phone 4 Pro User Guide

Welcome to the Gabb Phone 4 Pro User Guide. This User Guide will help you get to know & set up your new Gabb Phone 4 Pro.

Activating your Gabb Phone 4 Pro

This section will walk you through activating your device. Follow these steps:

Step 1: Turn on and activate
  • Press and hold the power button (bottom side button) to turn the Gabb Phone 4 Pro on.
  • Swipe up from the bottom of the phone to unlock it, then select Start Setup.
  • Choose who is setting up the device.
  • Connect the Phone to WiFi.

New line devices ordered at gabb.com are active and will skip these next items. Move to Step 2. Ordered on a marketplace like Amazon or setting up an upgrade or replacement device? Finish step 1 👇

  • Select Go to gabb.com/activate from the Gabb Phone, then use the parent’s smartphone to scan the QR code shown on the Gabb phone’s screen.
  • Select the appropriate option on gabb.com/activate:
    • I’m new to Gabb: Select if you do not have a Gabb account and this is your first device.
    • I have a Gabb account: Select if you already have a Gabb account. If this is your first Gabb device and you ordered at gabb.com, you already have a Gabb account.

After the phone is active, tap Check Again on the phone.

Step 2: Gabb ID and Fingerprint Unlock
  • Create a Gabb ID or sign into an existing one.
  • Setup a Fingerprint and Screen PIN.

We recommend using the fingerprint scanner in addition to the PIN. If a security PIN is forgotten you’ll have to contact Gabb Support.

Step 3: Download Gabb Messenger Parent for smart monitoring, safe video calling, and easy parental controls

Get to know your Gabb Phone 4 Pro

Security

GabbOS

Gabb’s proprietary operating system provides a safe tech environment for kids. GabbOS comes pre-installed on the Gabb Phone 4 Pro.

No social media apps or internet browsers

Keep your kids safe from potentially harmful content and encourage them to spend time off screens.

Safe texting on Gabb Messenger

Gabb Messenger flags or blocks messages that may be harmful to your child. You’ll get a notification from the Gabb Messenger Parent app when this happens. Download Gabb Messenger Parent on iOS or Android to be notified of flagged messages & more.

See this article for more information on Messenger

Clean music streaming

Gabb Music and Gabb Music+ don’t bleep out lyrics—instead, we use our industry-leading tools and proprietary technology to filter out explicit and suggestive songs. Gabb Music is included on Standard plans, and Gabb Music+ is included on Advanced Plans.

Learn more about Gabb Music here

Block spam calls

Gabb Guard automatically blocks up to 90% of suspicious calls and texts, keeping unknown callers from contacting your child.


Apps

Essential apps

What apps are included?

The Gabb Phone 4 Pro comes with over 15 essential apps, including:

  • Camera
  • Photos
  • Gabb Maps
  • Gabb Messenger
  • Calculator
  • Weather
  • Notes
  • Media Player

All of our pre-loaded apps are designed to keep kids safe, and do not have access to the internet or social media.

Parent approved third-party apps

You as the parent decide which of our hundreds of parent-approved apps your teen can download.

Here’s how it works:

  1. Login to your Gabb account from a web browser at gabb.com/account/gabb-app-store →
  2. Browse or search for the app(s) you want to download.
  3. Select Add next to the app’s name.
  4. Select Add App. The app will be enabled on your child’s device and loaded into their Play store.
  5. Navigate to the Google Play Store on the Gabb Phone 4 Pro, then download the app.

Parent approved third-party apps are only available on our Advanced plan. If you’d like to upgrade your plan to Advanced, from a computer:

  • Login at gabb.com/account →
  • From the Dashboard, scroll to the phone plan you want to change and click Manage
  • Update your plan to Advanced

What’s in the box and specs

What’s in the box?
  • Samsung Galaxy A15 phone
    • Non-removable battery
    • SIM Card pre-installed
  • USB-C to USB-C charging cable
  • Insert with Activation URL
  • Gabb Sticker
  • SIM tool
Phone specs
  • Device model: Samsung Galaxy A15, Blue-Black
  • Network capability: 5G 
  • Processor: Octacore processor
  • Display: 6.5”, low blue light 
  • Storage: 128GB of storage
  • Cameras: 50MP Wide/5MP Ultrawide/2MP Macro/13MP selfie

Gabb Phone 4 Pro Activation Troubleshooting

A new line was set up for the new device instead of transferring an existing Gabb phone number

You can transfer your child’s existing phone number from one phone to another. This can be done digitally from your Gabb account. Removing the SIM card is not required to transfer the phone number.

Follow these steps:

  1. Login to www.gabb.com/account →
  2. Select View Details on the old line.
  3. Select Activate Device.
  4. Select New Phone.
  5. Enter the new ICC number (found on the back of the Gabb Phone 4 Pro’s box).
  6. Select Continue.

After you’ve transferred the existing phone number to your new Gabb Phone, send an email to billing@gabb.com and ask us to cancel the new line that was set up on accident.

No cell service (cannot receive texts/calls, etc.)

Having issues with cell service, including receiving calls & texts? Try these steps:

  1. Login to your account at www.gabb.com/account and verify that the Gabb Phone 4 Pro is activated.
    • If the Phone is active (has cellular bars), continue to the next step.
    • If the Phone is not active, go to the Activating your Gabb Phone 4 Pro section of this article and follow those steps.
  2. Turn the phone off, then back on.


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