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Gabb Phone 3 Pro Quick User Guide

Welcome to the Gabb Phone 3 Pro User Guide. This User Guide will help you activate & get to know your Gabb Phone 3 Pro.

Activating your Gabb Phone 3 Pro

Step 1: Go to gabb.com/activate →

Step 2: Download Gabb Messenger Parent on the parent’s smartphone for smart monitoring, safe video calling, and easy parental controls.

  • Download the Gabb Messenger Parent app on iOS or Android.
  • Log in to your Gabb Account in the Gabb Messenger app. Use the same username and password you use to log in to your Gabb account.

Learn more about Gabb Messenger and Gabb Messenger Parent here.

Get more information on setup here.

Get to know your Gabb Phone 3 Pro

Security

🔒 GabbOS

Gabb’s proprietary operating system provides a safe tech environment for kids. GabbOS comes pre-installed on the Gabb Phone 3 Pro.

🔒 No social media apps or internet browsers

Keep your kids safe from potentially harmful content and encourage them to spend time off screens.

🔒 Safe texting on Gabb Messenger

Gabb Messenger flags or blocks messages that may be harmful to your child. You’ll get a notification from the Gabb Messenger Parent app when this happens. Download Gabb Messenger Parent on (iOS) or (Android) to be notified of flagged messages and more.

Learn more about Gabb Messenger & Gabb Messenger Parent here.

🔒 Clean music streaming

Gabb Music and Gabb Music+ don’t bleep out lyrics—instead, we use our industry-leading tools and proprietary technology to filter out explicit and suggestive songs. Gabb Music is included on Standard plans, and Gabb Music+ is included on Advanced Plans.

Learn more about Gabb Music.

🔒 Block spam calls

Gabb Guard automatically blocks up to 90% of suspicious calls and texts, keeping unknown callers from contacting your child.

🔒 Gabb ID & Gabb Cloud

A Gabb ID is a secure account login that you create for your child when you activate your Gabb Phone 3 Pro. This allows your data to be backed up on Gabb Cloud. Gabb Cloud backs up the phone’s data every night, as long as your child is logged into their Gabb ID app.

• More information about Gabb ID
• More information about Gabb Cloud

🔒 Text & call logs

You can monitor your child’s text & call usage history from within your Gabb account. These logs allows you to see how often your Gabb Phone 3 Pro is being used.

Learn more about usage logs here.


Apps

Essential apps

What apps are included?

The Gabb Phone 3 Pro comes with over 15 essential apps, including:

  • Camera
  • Photos
  • Gabb Messenger
  • Calculator
  • Notes
  • Media Player

All of our pre-loaded apps are designed to keep kids safe, and do not have access to the internet or social media.

Check out this article for detailed information on apps & settings.

Parent approved third-party apps

You as the parent decide which of our hundreds of parent-approved apps your teen can download.

Here’s how it works:

  1. Log in to the Gabb App Store from a web browser.
  2. Browse or search for the app(s) you want to download.
  3. Select Add next to the app’s name.
  4. Select Add App to enable the app on your child’s device and loads it into their Google Play Store.
  5. Navigate to the Google Play Store on the Gabb Phone 3 Pro, then download the app.

Parent approved third-party apps are only available on our Advanced plan. If you’d like to upgrade your plan to Advanced, from a computer:

1. Log in at gabb.com/account →
2. Scroll to the phone plan you want to change & select anage.
3. Update your plan to Advanced.

What’s in the box and specs

What’s in the box?
  • Samsung Galaxy A13 phone
    • Non-removable battery
    • SIM Card pre-installed
  • USB-C charging cable
  • Insert with Activation URL
  • Gabb Sticker
  • SIM tool
Phone specs
  • Device model: Samsung Galaxy A13
  • Network capability: 4G 
  • Storage: 64GB of storage
  • Cameras: 50MP main/5MP ultrawide/2MP macro/2MP depth
Coverage

Gabb’s cellular service runs on America’s best network. We only offer service in the United States. Gabb devices will not work internationally, but they can still connect to WiFi.

Get more information about our coverage here.

Activation Troubleshooting

A new line was set up for the new device instead of transferring an existing Gabb phone number

You can transfer your child’s service from one phone to another digitally from your Gabb account. Removing the SIM card is not required to transfer your service.

Go to gabb.com/activate & follow the steps to transfer your service.

After you’ve transferred the existing phone number to your new Gabb Phone, send an email to billing@gabb.com and ask us to cancel the new line that was set up on accident.

No cell service (cannot receive texts/calls, etc.)

Having issues with cell service, including receiving calls & texts? Try these steps:

  1. Log in to your Gabb account and verify that the Gabb Phone 3 Pro is activated.
    • If the Phone is active (has cellular bars), continue to the next step.
    • If the Phone is not active, go to the Activating your Gabb Phone 3 Pro section of this article and follow those steps.
  2. Turn the phone off, then back on.


Issue not listed here? Check out our full troubleshooting article.

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