Gabb Billing
Gabb sends you a monthly bill for your service plan and subscriptions. Billing begins on the day you place your order. Your monthly bill generates on your monthly billing cycle day. We’ll charge your card on file three days later. Billing cycle days are one of the following days of the month, depending on when you signed up for your service plan:
- 1st
- 7th
- 15th
- 23rd
We only accept electronic payments. You cannot pay your Gabb bill with a cash or check payment.
Log in to your Gabb account to check billing date. If you need to change your monthly billing date, please email billing@gabb.com. You can also update your payment information anytime from your account.
Understanding your first bill
When you place an order for a Gabb device and sign up for a Gabb service plan, we’ll bill you for a full month of service, beginning with the next monthly billing cycle. You’ll be charged for this first full month at the time you place your order.
Example: You activated your Gabb device on April 9th. Your monthly billing cycle day is the 15th. You paid for the Gabb service plan from April 15th-May 14th when you placed your order. In this scenario, you’d pay a prorate in charge on your first bill, April 15th. This is for the service from the time of activation (April 9th) to your first bill cycle date (April 15).
New line devices ordered from Gabb are activated upon shipping. For devices ordered from marketplaces like Amazon, lines activate when you visit gabb.com/activate and activate your device.
Managing your bill, payment method, and service plan
- Log in to your Gabb account →
- Select Billing in the side menu.
We automatically charge your monthly bill to your card on file. You won’t need to make manual payments, but you’ll need to update your payment method whenever your card number changes or expires.
If your card information changed or expired, but isn’t updated on your account, we may temporarily suspend service on your Gabb account. Follow the steps below to update your payment method.
Here’s how to update your payment method:
- Log in to your Gabb account →
- Select Account Information.
- Scroll down to the Payment Information section, then select Edit.
- Enter your new payment information, then select Save Changes.
Currently there is not a way to pause your bill temporarily. If you suspend one of your lines, you’ll still have to pay for the monthly service plan on that line. You’ll have to cancel your line to stop being billed for it.
- Log in to your Gabb account →
- Select Manage in the Plan Details section under the line that you need a new service plan for.
- Select the plan you want in the Update Plan section, then select Continue.
- Review the Plan Update Summary, then select Confirm Changes.
Prorated billing charges
A prorated charge on your first bill charges you for a partial month of service beginning when your device is activated until your first full billing cycle day. We divide your monthly service plan cost evenly between all of the days in the month, then we bill you only for the days that you had an active device until your first billing cycle day.
Basically, you’re paying a daily rate for a partial month of service.
Example: You activate your Gabb service plan on April 9th. Your monthly billing cycle date is the 15th of each month. When you signed up for a Gabb service plan, you paid for your first full month of service (April 15th-May 14th). You’ll receive a prorated charge on your first bill for April 9th-14th.
If you cancel your Gabb service plan in the middle of your billing cycle, we’ll give you a credit for the days you already paid for but won’t have service. You may see a prorated credit on your last bill. We’ll send this credit to your card on file. It can take 5-15 business days depending on your bank.
This is why you’ll see a negative amount on a final bill many times the month after you cancel all lines on your account.
Example: Your monthly billing day is the 15th of the month. You’ve paid for April 15th-May 14th. You cancel your Gabb service plan on April 30th. You’ll receive a prorated credit on your last bill for May 1st-May 14th.
Subscription billing (Music, etc.)
We bill subscriptions (such as Gabb Music when added á-la carte) separately from your monthly service plan. You’ll be billed on the same day of the month as when you first signed up for the subscription.
Manage your subscriptions here →
Billing after canceling Gabb lines
Here’s what to expect in regards to your bill after canceling a Gabb lines(s)
You’ll receive your final bill on your next billing cycle day.
If you cancel your lines between days 1-27 of your billing cycle:
- The Amount Paid box will be negative. This is your prorated credit for your Gabb service plan.
- We’ll credit this amount to your card on file in 5-15 business days.
If you cancel your lines between days 28-31 of your billing cycle:
- The Amount Paid box may be positive, reflecting your final tax payment.
- After you make your final payment. you will no longer be charged.
You will receive your final bill on your next normal billing cycle day. This bill will include any Early Termination Fees. After you make your final payment, you will no longer be charged.
You’ll receive your final bill on your next billing cycle day. The Amount Paid box will be negative. This is your prorated credit for your Gabb service plan.
The refund for your returned product will be combined with your prorated service plan credit. Depending on your billing cycle and when the device(s) are received, the prorated service and device credits may appear on different bills.
You’ll receive your credit to the card on file in 5-15 business days from your last bill date.
We’ll apply a prorated credit for the disconnected line to your next monthly bill.
We’ll apply a prorated credit and Early Termination Fee for the disconnected line on your next bill.
