How to Cancel a Gabb Line
Cancel a line on your Gabb account
There are two options for canceling a Gabb line:
- Log in to your Gabb account.
- Select View Details next to the line you want to cancel.
- Select Cancel Line in the Device Information section.
- If your device is eligible for return, you’ll be directed to fill out a return form during the cancelation process.
- Follow the prompts to cancel your line. You will receive a confirmation screen when the line is canceled & we’ll send you an email with all of the cancelation details.
For full details on return eligibility and timelines, view our Return Policy.
Contact Gabb Support if you’d like an agent to help you with the cancelation process. Agents are available via chat or phone Monday-Friday from 7:00 a.m.-6:30 p.m. MT, Saturday from 7:00 a.m.-3:00 p.m. MT.
Canceling your line may result in prorated charges on your next bill. Get more information about prorated charges.
Temporarily suspend a line
When you suspend your line, or put it on hold, calling & texting will be disabled. You will still be billed for your line.
You may wish to temporarily suspend your line if your Gabb device has been stolen or lost, you’re traveling for an extended time, or if you need to pause cellular service for personal reasons.
| Suspend a line | 1. Log in to your Gabb account. 2. Tap View Details next to the line you want to suspend. 3. Tap Suspend Line in the Device Information section. 4. Tap Suspend. |
| Reactivate a line | 1. Log in to your Gabb account. 2. Select End Suspension next to the line that is suspended. |
Gabb Return Policy
Return eligibility is based on your date of purchase.
- Devices purchased between January 1 and October 31 may be returned within 30 days of the purchase date.
- Devices purchased between November 1 and December 31 may be returned through January 31.
If the retail box is not sealed upon return, there will be a $50 restock fee. Opened accessories are non-refundable.
See additional details in our Return Policy.
- Follow the cancelation steps as outlined above.
- If prompted, you’ll fill out a return form for your device.
If you do not see the return form and believe you are eligible, please submit a return request.
Log in to your account with Amazon to return the device.
Returning an active device will not automatically cancel your cellular plan with Gabb. To cancel your cellular service plan, you must cancel your plan directly with Gabb.