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How to Cancel a Gabb Line

Cancel a Gabb line in two ways: via your Gabb account, or with Gabb Support. Learn our review policy & how to temporarily suspend a line.

Updated this week

Cancel a line on your Gabb account ❌

There are two options for canceling a line on your Gabb account:

Cancel online 💻

You can cancel your Gabb account online. Follow these steps to cancel your account online:

  1. Log in to your Gabb account.

  2. Tap View Details next to the line you want to cancel.

  3. Tap Cancel Line in the Device Information section.

    • If your device is eligible for return, you’ll be directed to fill out a return form during the cancelation process.

  4. Follow the prompts to cancel your line. You will receive a confirmation screen when the line is canceled & we’ll send you an email with all of the cancelation details.

For full details on return eligibility and timelines, view our Return Policy.

Cancel with a representative 💬

We have agents standing by ready to help you with your cancelation. Contact us if you’d like an agent to help you with the cancelation process.

Agents are available via chat or phone Monday-Friday from 7 a.m.-6:30 p.m. MT, Saturday from 7 a.m.-3 p.m. MT.

Canceling your line may result in a prorated credit on your next bill. Get more information about prorated credits.

Temporarily suspend a line ⏸️

When you suspend your line, or put it on hold, calling & texting will be disabled. ‼️ You will still be billed for your line.

You may wish to temporarily suspend your line if your Gabb device has been stolen or lost, you're traveling for an extended time, or if you need to pause cellular service for personal reasons.

Suspend a line

  1. Log in to your Gabb account.

  2. Tap View Details next to the line you want to suspend.

  3. Tap Suspend Line in the Device Information section.

  4. Tap Suspend.

Reactivate a line

  1. Log in to your Gabb account.

  2. Tap End Suspension next to the line that is suspended.

Gabb return policy 🔄

What's Gabb's return policy?

Return eligibility is based on your date of purchase.

  • Devices purchased between January 1 and October 31 may be returned within 30 days of the purchase date.

  • Devices purchased between November 1 and December 31 may be returned through January 31.

If the retail box is not sealed upon return, there will be a $50 restocking fee. Opened accessories are non-refundable.

See additional details in our Return Policy.

Return a device ordered from Gabb

To return a device ordered from Gabb:

  1. Follow the cancelation steps as outlined above.

  2. If prompted, you'll fill out a return form for your device.

If you do not see the return form and believe you are eligible, please submit a return request.

Return a device ordered from Amazon or other retailer

To return a device ordered from Amazon or another retailer, log in to your account with the retailer to return the device.

‼️ Returning a device will not automatically cancel your cellular plan with Gabb. To cancel your cellular service plan, you must cancel your plan directly with Gabb.

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