Cancel a Gabb Line
Cancel a line on your Gabb account
There are two options for canceling a Gabb line:
Chat in on gabb.com/support during live support hours Monday-Friday from 7:00 a.m.-6:30 p.m. MT, Saturday from 7:00 a.m.-3:00 p.m. MT to have an agent assist you with canceling your account.
Fill out the following form and we will follow up to confirm your cancel request.
For information about prorates and what to expect after canceling your service, see the following article.
Temporarily suspend a line
Suspending the line suspends cellular services like calling and texting. Suspending a line will not stop you from being billed. In order to stop receiving a monthly bill you must cancel the line.
Suspend a line:
- Log in to your Gabb account →
- Select View Details next to the line you want to suspend.
- Select Suspend Line in the Device Information section.
- Select Suspend.
Unsuspend a line:
- Log in to your Gabb account →
- Select End Suspension next to the line that is suspended.
Return your Gabb device
Option 1: Request a return from a live Gabb Support agent
Chat in on our website during live support hours Monday-Friday from 7:00 a.m.-6:30 p.m. MT, Saturday from 7:00 a.m.-3:00 p.m. MT.
Option 2: Fill out a form to request a return
Fill out the following form and we will follow up to confirm your request.
See our full return policy here →
Gabb devices purchased on Amazon, Buy With Prime, Walmart, or other marketplace sites must have the device return initiated through the marketplace site. Log in to your account with Amazon/Walmart etc. to work on returning the device.
Did you activate your device ordered from Amazon/Walmart etc with Gabb? If you’d like to cancel your cellular service plan with Gabb you must cancel your plan directly with Gabb. Returning an active device to Walmart/Amazon or another marketplace will not automatically cancel your cellular plan with Gabb.
